Robert Campbell

Experience

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  Citizen's Northen Bank

  Jun 1987 - Jun 1989

  Financial Analyst

  When I was hired, I was the only Financial Analyst at this small, community bank, so my duties were rather broad in scope. My responsibilities included forecasting, accounting, budgeting, reporting, reconciliations and regulatory reporting.

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  Citizen's Northern Bank

  Jun 1989 - Jun 1991

  Corporate Lender

  Commercial lending to primarily small business with lending authority up to $100,000. Responsibilities also included Secretary for the Bank's Commercial Loan Committee.

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  Bank One

  Jun 1991 - Jun 2002

  I was asked to create a department to manage selected regulatory compliance responsibilities for Bank One, as well as the administration of initiatives surrounding risk, controls and service levels specific to the Corporate Finance line of business within Bank One. Participated in the consolidation of 16 accounts payable departments into a centralized function and then built a quality control and risk management function to oversee those aspects of the 3 million invoices totalling almost $4 billion annually. These responsibilities also included management of the Corporate Credit Card and Purchasing Card programs for the Bank (about 45,000 internal cardholders). I began my Internal Audit experience as a Staff Auditor and progressed to Audit Manager during my tenure in this function. My responsibilities included planning, staffing and executing audit reviews for several clients within the Bank. Budgeting and planning, as well as staff development, were also critical components within this role.

  • Internal Controls Manager

    Jun 2000 - Jun 2002

  • National Accounts Payable, Quality and Risk Manager

    Jun 1996 - Jun 2000

  • Corporate Audit Manager

    Jun 1991 - Jun 1996
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  Chase

  Jun 2002 - Jun 2015

  Manage all aspects of the relationship with a third party service provider who supports all aspects of private loan servicing for a $5 billion portfolio. Developed the contractual requirements, service level expectations and pricing components of the servicing partnership. Implemented the vendor oversight program required to ensure the appropriate controls, infrastructure, monitoring and reporting exist to ensure both contractual requirements and customer service expectations are consistently met or exceeded. Also have responsibility for the team supporting both the delivery management and issue management aspects of the third party relationship. Show less Manage all servicing and operational aspects of a $5 billion Student Loan portfolio, including document imaging, loan boarding, payment processing, account maintenance, fraud investigation and call center operations. Currently lead over 120 staff with an intense focus on both employee and customer satisfaction while continuously improving the overall control environment. Oversee and partner with internal and external oversight functions, including controls, compliance, legal, regulators and quality assurance. Show less

  • Third Party Vendor Oversight Manager

    Dec 2014 - Jun 2015

  • Operations Executive, Strategic Leader

    Jun 2006 - Dec 2014

  • Senior Financial Analyst, Student Lending

    Jun 2005 - Jun 2006

  • Retail Cash Manager

    Jun 2002 - Jun 2005
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  OneAmerica

  Jun 2015 - now

  Director, Operations

  Lead the Individual Life and Financial Services inforce operations for $52 billion portfolio. Manage all aspects of the active policy portfolio, including customer experience, financial transactions, non-financial requests and control-related functions. Responsibilities include daily oversight of operational duties, service level performance, Associate development, expense management, customer escalations and workload distribution. Operations supports several system platforms, multiple projects and initiatives and partners across the organization to continually enhance the customer experience. Show less