Athanasios Stournaras

Experience

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  Hellenic Army (Technical Corps)

  Feb 1985 - May 1987

  Military service - Reserve Officer
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  "in the beginning. . . long time ago"

  Jun 1987 - Aug 1989

  Systems & Applications Analyst/Programmer

  - Specialist for Benzing's GmbH (now DormaKaba) time recording/access control terminals & servers (systems configuration, applications analysis & development, customer support and training). - Developed a PC-based, Personnel Time Recording & Payroll System, for factories with rotating shifts. The system distinguished and classified all types of normal and overtime labor, and calculated the payment accordingly.- Developed an on-line Asynchronous Serial Communication s/w interface, between an HP3000 host and a Benzing Terminal Server. Show less

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  Hewlett Packard Hellas

  Sept 1989 - Nov 2001

  - Provided a single point of responsibility, to allow for the development of deep customer relationships in assigned accounts. Worked with the sales team to develop, present, and structure solutions according to ITIL principles, with potential outsourcing customers. Directed and managed the analysis, design, proposal, implementation and the on-going delivery for the assigned accounts, for SLA-based Outsourcing contracts (regarding Systems, Network & Applications Management), while ensuring contract profitability, revenue performance and customer satisfaction/loyalty.- Responsible for the design, configuration and delivery of IT Disaster Recovery contracts, including annual Rehearsals and Change management.- Responsible for the administration of the HP Hellas Customer Disaster Recovery Site (equipment, infrastructure and processes), according to the contractual obligations. Show less - Specialist in HP’s proprietary operating systems, databases, networks, performance and monitoring tools. - Specialist in Microsoft Windows NT environment. - Provided support to Customers located in Greece, Central and East Europe.- Performance, Security and System Management consultant for selected systems. - Trainer: organized, setup & delivered HP's Customer Education technical courses (>600 hours in total).- Performed IT Disaster Recovery planning and rehearsals.- Involved in the implementation and customization of the Customer support ticketing system; designed & developed the local management reporting. Show less

  • Account Services Manager

    Nov 1998 - Nov 2001

  • Area Learning Center coordinator

    Jun 1994 - Oct 1998

  • Software Support Engineer

    Sept 1989 - Oct 1998
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  CosmoONE

  Nov 2001 - Dec 2018

  (as a secondary duty) (as a secondary duty) (as a secondary duty)Developed and organized the company’s quality management system. Achieved ISO 9001:2000 certification on July 2004. Recertification for ISO 9001:2008 on October 2010. Recertification for ISO 9001:2015 on October 2017. (as a secondary duty) - Managing the Services Department, which comprised of: • the Professional Services team, which designs, implements, and integrates B2B e-commerce projects and services, as well as bespoke procurement-related IT projects, and • the Operations team, which provides customer support on all applications and services, catalog content management, customer training, eAuctions setup & execution.- Member of the Management Team

  • Enterprise Risk Management coordinator

    Nov 2015 - Dec 2018

  • Compliance Officer

    Oct 2010 - Dec 2018

  • Quality Management System manager

    Jan 2004 - Dec 2018

  • Health And Safety Officer

    Jan 2003 - Dec 2018

  • Services Director

    Nov 2001 - Dec 2018
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  Freelance

  Feb 2010 - Jun 2022

  Part-time Instructor

  Delivered more than 700 hours of training in the areas of Project Management and Information Technology Service Management, on behalf of Hewlett-Packard Hellas and OTEAcademy.

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  Sigma Business Network

  Jan 2019 - Jun 2022

  Principal Consultant

  Consultant in Critical & Emergency Communications projects, Information Technology Service Management projects, Business Continuity projects and in the respective ISO 22301, ISO 20000-1 and ISO 9001 management systems.

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  Dell Technologies

  Jul 2022 - now

  Service Account Manager

  As a Service Account Manager (SAM), my main responsibility is to be the trusted advisor to assigned customers, ensuring that the contractual services are delivered according to SLAs, and in the most efficient way.