William Delaney

Experience

• 

  Downer New Zealand

  Feb 2011 - Jun 2016

  Telecommunications Technician

  • Started in February 2011 as a telecommunications apprentice.• At the end of 2013 after two years as an apprentice I was made the SME for the UFB (Ultra-fast Broadband) connect project in the Wellington region. This included dealing with escalated/high failure jobs, problem solving the “too hard” jobs, compliance reporting, Zero Harm and supporting the Field Management in day to day. In this time, I also was charged with training fibre technicians throughout NZ.• As a technician my duties included setting up TTM correctly, providing a good quality copper or fibre circuit to customers, troubleshooting and fixing issues with the end-customers phone/internet within the copper or fibre networks. Show less

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  Chorus NZ Limited

  Jun 2016 - now

  Network Connect Manager

  • Started work at Chorus as a Delivery specialist for the UFB and NGA (next generation access) rollout. The delivery specialist role was restructured and renamed “Network Connect Manager” in October 2019. • This role uses a variety of skills, and accumulated knowledge and experience to enable good outcomes for end-customers, stakeholders such as councils, lines companies, other utilities and Chorus. • Some of these skills include and are not limited to: o Contract management.o Customer escalation management.o Stakeholder engagement and management.o Customer service experience.o Technical problem solving.o Community engagement.o Upholding Health and safety standards and investigate any incidents or near misses. o Maintain good quality and standards for our end customers.o Technician and service company personnel engagement Show less