Rizza Jan Plando

Experience

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  Convergys

  Jun 2015 - Sept 2015

  Customer Service Representative

  Focusing on Customer Service for Sprint mobile service in the United States. I handled general customer service which includes: (1) Billing, (2) Technical Support, (3) Payment tracking, (4) Account history checking, (5) Up-selling, and the like.

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  Ayala Land Premier

  Jan 2016 - Dec 2022

  1) Front-line customer service for Ayala Land Premier Vismin projects (CEB, CDO, DVO)2) Provide excellent customer service to premier clients3) Facilitate turnovers for both Residential Building and L&H projects of Ayala Land Premier4) Collaborate with construction technical teams, construction management team and project development team for overall project status5) Monitor all accounts of premier clients (account status, documentation monitoring, payment-related monitoring)6) Facilitate client requests from unit layouts, lot information plans, payment deferment requests, and the like. Show less 1) Front-line customer service arm of Ayala Land Premier2) Facilitated turnovers for Residential Buildings and Land & Houses Projects of Ayala Land Premier3) Provide excellent customer service to premier clients4) Coordinate and collaborate with technical team for both RB and LH projects5) Collaborate with Marketing for the presentation documents and signages to be presented to clients6) Work hand-in-hand with the Project Development Team for the overall progress of all projects7) Consolidate weekly to yearly reports of the overall turnovers and client feedback to management Show less

  • Customer Relations Senior Associate

    Mar 2021 - Dec 2022

  • Customer Relations Associate

    Jan 2016 - Mar 2021
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  Scalesafe Payments (formerly Midkingz Merchant Processing Solutions)

  Mar 2023 - now

  Account Manager