John White

Experience

• 

  Cox Communications

  Jun 2005 - now

  Deliver complete telecommunication solutions to commercial customers using consultative sales techniques. Evaluate complex wide area network designs to gather operational and business requirements to improve efficiencies, maximize productivity, and reduce costs.Serve as liaison between customers, sales, and engineering to translate products and solutions into detailed purchase packages for internal rate of return evaluation and service delivery.Collect all network requirements for end-to-end data traversal to ensure solution scalability, availability, reliability, and support.Produce documentation for both high level customer-facing audiences and granular engineering specifications.Enterprise software solutions utilized:Microsoft VisioBMC RemedyTelcordia Granite Inventory Client Show less Implemented and operated the service provider core network to ensure 99.999% availability to all access architectures. Configured and optimized advanced routing designs incorporating MPLS, IGP, and switching technologies to interconnect vendor-diverse core, distribution, and access platforms. Configured layer 2 VPN solutions daily for commercial service delivery of voice, video, data, and internet products.Participated in the engineering on-call rotation as tier 3 escalation and support for network impairments impacting the core retail and commercial product sets. Opened TAC cases with variable vendors and oversaw troubleshooting and solution vetting of product delivery.Platforms of responsibility:Alcatel Lucent: SR 7750, SAS 7210. SAR 7705Cisco: ISR2911, ASR9000, Catalyst 3560, uBR10KJuniper: MX960, MX320, EX8208Foundry:BigIronAccedian: Metro NIDsAdva: FSP150 Show less Proactively monitored all facility and field network components in real-time for degraded or impaired conditions and drove them to resolution.Used RF spectrum analysis, Network Management Systems, MPEG stream analysis, and routing/switching command-line techniques to isolate and initiate break-fix actions.Additional responsibilities centered on ticketing, tracking, and communicating customized impact, status, and resolution messages to varying audiences ranging from customers to senior management.Primary software tools used:Remedy, ICOMS, PathTrak, SolarWInds, InneoQuestPrimary Networking Equipment Accessed:Motorola BSR Cable Modem Termination SystemCisco IOS based services routersFoundry Layer 3 SwitchesJuniper MX series service routers Show less Provided best-in-class technical support to Cox residential customers. Responsibilities included listening and relating to individual customer experience issues to provide insight and support that resolved problems and enhanced future experiences.Used centralized database resources to quickly identify a broad spectrum of marketing and customer care data points and used them to characterize the nature and opportunity in each interaction.Common insights included:1. Targeted Product Sets2. Recent Service Experience3. Service Trouble History and Resolution Steps4. Product Use Tendencies Show less

  • Product Manager

    Dec 2017 - now

  • Video Network Operations Engineer III

    Nov 2015 - Dec 2017

  • Sales Engineer

    Dec 2013 - Nov 2015

  • Network Engineer

    Nov 2012 - Dec 2013

  • System Operations Center Technician II

    Oct 2007 - Nov 2012

  • Technical Support Specialist

    Jun 2005 - Sept 2007