Ashley Coleman,

Experience

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  Domino's

  Nov 2010 - Feb 2016

  Shift Manager

  While studying at high school, I started as a pizza maker and was progressively promoted, ending up as a Shift Manager at 15 years old. Relevant Skills/Tasks• Staff LeadershipLearning to lead and garner support of staff of all ages, were key areas of growth for me. Understanding what was expected of me, as well as what made different people tick, helped me perform this role well.• Handling Complaints and Deescalating SituationsI had to quickly get to the heart of customer complaints and offer solutions that appeased both the business and customer. I learnt to notice warning signs of quickly escalating situations and how they could be avoided. Ensuring the complainant felt their issue was taken seriously was important, along with knowing the best vocabulary to use to ensure a potentially explosive situation, turned instead into a constructive one. • Manage Staffing LevelsTo ensure a shift was successful, I had to know what skills were needed, who brought those skills and who would work well together. Anticipating how busy we would be meant I had to consider factors such as long weekends, weather or sporting events. This shows I can analyse situations and make calls based on the reviewed information. Show less

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  Hastings Girls High school

  Jan 2015 - Dec 2015

  Administration Staff

  Each year this position is offered to only one graduating student. The role supports office administration and fosters understanding between students and staff. The highlight was my role as a peer mediator, resolving conflict between clashing students. Relevant Skills/Tasks• Student MediatorListening and really hearing what everyone had to say was essential in building trust. This trust was key to ensuring both parties understood I had their best interests at heart. I had to communicate with different groups in emotive and heated situations. Positive communication, trust and relationship building are skills I gained that are essential when working with clients. Additionally, I developed skills in responding to constructive criticism and adapting to new situations. These skills will support me in leading a team and solving client issues.• Grades AnalysisThis role involved taking mass data and analysing, collating and drawing conclusions to inform senior staff members about student performance. Seeing connections and drawing conclusions from mass data are skills I developed from this experience that I now use confidently in my professional life. • Office AdministrationThis role gave me the understanding that it is the small tasks that make an office and any workplace run smoothly. Consequently, I always take pride in all tasks big or small. I worked constructively with a range of staff members, including senior members of the academic team, and developed the ability to work with a diverse range of others regardless of position. Show less

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  LANcom Technology

  Mar 2017 - Dec 2018

  Student Tester

  I reviewed all the lesson content for completeness and created small quizzes to help users with their learning. The role was autonomous and I had to quickly understand a large amount of new knowledge to create the quizzes as learning tools.Relevant Skills/Tasks• Time ManagementSuccessfully managed the study workload when the role had important deliverables and demanding timelines. I enjoyed the autonomy of the role and have learnt to accurately assess time and commitment challenges. As a result I have excellent time management skills Show less

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  Napier City Council

  Dec 2017 - Mar 2018

  Student Intern

  While interning for the summers of 2016/2017 and 2017/2018 I was employed under the community services team. My role was to assist with projects across the different departments which allowed me to work with a variety of people. Relevant Skills/Tasks• Social Media and Policy AnalysisThis position required in-depth qualitative investigation and analysis of social media and policy related websites. I developed sound research designs, including methodologies for gathering, recording and interpreting data. • Survey TakerThis project focused on ensuring retirees were safe in their homes and emergency ready. I learnt to patiently direct lengthy participant conversations while extracting relevant information. Accurate note-taking and the ability to engage in conversation while remaining focused are skills I developed in this role that help me connect constructively with clients. Show less

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  PwC

  Feb 2019 - Aug 2023

  As a Senior Associate at PwC, I served as the main point of contact between the client management team and PwC's internal team, ensuring seamless communication and collaboration. I was responsible for managing my own areas of work while staying across all team activities, coordinating regular check-ins with both the client and internal teams to maintain transparency. I proactively identified and communicated any potential bottlenecks or issues to my manager, ensuring the audit process stayed on track and met its timeline. This role strengthened my leadership, communication, and project management skills while maintaining a strong client focus. Show less I joined PwC Aucklands audit division in 2019 through the graduate program, progressing through LoC 1 to LoC 3 over three years as a Junior Associate.• In my first year, I worked across various industries—including manufacturing, retail, and services—gaining exposure to diverse business processes. This experience highlighted that there is no “one size fits all” approach, and success comes from adapting processes to each company’s unique needs.• In my second year, I expanded my expertise by working across different areas of financials to broaden my skill set. I also took on mentoring and coaching responsibilities, supporting junior team members, while serving as a Digital Champion, leveraging technology to improve audit processes.• In my third year, I took on greater responsibility, acting as a bridge between the Senior Associate and junior team members. I ensured milestones were met, facilitated clear communication, and helped keep the team aligned with deadlines and expectations. Show less

  • Senior Associate

    Feb 2022 - Aug 2023

  • Senior Associate

    Dec 2021 - Feb 2022

  • Financial assurance associate

    Feb 2019 - Dec 2021
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  Napier City Council

  Feb 2023 - Jun 2023

  Financial Manager Cyclone Relief Fund

  Refer to projects for more information: Following Cyclone Gabrielle, which destroyed parts of Hawkes Bay and left people with no place to live, I was seconded to establish and manage the Relief Fund, developing financial processes, fraud controls, and policies to ensure efficient fund distribution. I trained staff, optimized workflows, and provided financial insights to regional mayors, contributing to a system that delivered critical aid to those in need.