Eric Tran

Experience

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  Best Buy

  Aug 2011 - Jul 2012

  Gaming Specialist
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  Pacific Sales Kitchen & Home

  Jul 2012 - Jan 2013

  Administrator

  Worked with Secure CRT system to input, create, and manage client information and orders. Along with being knowledgeable with a variety of brands and appliances.

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  Geek Squad

  Jan 2013 - Oct 2014

  I am the first line of contact with clients who are having problems with their computers and devices. I listen to, empathize, and provide the best solution possible for clients to resolve the current issue and possible future issues. As a Consultation Agent, I also am a translator by understanding what issue the client is having then translating that into ways the Advanced Repair Agent can fix the issue. When all is done, then I translate what was fixed, how it was fixed, and other repairs done to the computer/device in a way the client can understand. Show less

  • Advanced Repair Agent

    Jun 2014 - Oct 2014

  • Consultation Agent

    Jun 2014 - Jun 2014

  • Technology Education Agent

    Jan 2013 - Jun 2014
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  University of St. Thomas

  Nov 2014 - May 2016

  Technical Support Specialist at University of St. Thomas

  Providing a single point of presence for accessing academic and administrative technology support services - in person, online, or by phone - along with the complex coordination, cross-training and support, and knowledge management essential to success.

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  Jack Henry

  Aug 2016 - Jul 2020

  Technical Support Representative - Synergy

  Providing world class software application support. Working as a team gathering conclusive ideas to assist clients to resolve issues and get them back to working at full speed.

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  Springfield Missouri Public Schools

  Jul 2020 - now

  • Digital Learning Developer

    Jun 2022 - now

  • Digital Learning Support Specialist

    Jul 2020 - Jun 2022