Nicola O'Brien

Experience

• 

  Halifax

  Jun 2002 - Aug 2002

  Receptionist

  Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries.Directs visitors by maintaining employee and department directories; giving instructions.Maintained security by following procedures; monitoring logbook; issuing visitor badges.Maintained telecommunication system by following manufacturer's instructions for house phone and console operation.Maintained safe and clean reception area by complying with procedures, rules, and regulations.Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.Contributes to team effort by accomplishing related results as needed. Show less

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  Enterasys Networks

  Jul 2002 - Jul 2004

  Account Executive

  Account liaison for the French Market Account Exec for largest customer in EuropeOrder entry & Management Parts availabilityForecasting

• 

  Dell Technologies

  Feb 2009 - Mar 2013

  Global Project Manager

  Managed projects, or specific activities related to projects within given constraints of scope, schedule, budget, and quality through the duration of the project. Allocated work among team members and provides guidance on a regular basis. Conducted periodic reviews to ensure project is on track and conducts post-project reviews. Ensured all project documentation is kept up to date and communicated to the relevant stakeholders on a timely basis. Utilized relevant project management tools, systems, and applications. Defined supporting and/or driving process improvements. Show less

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  Dell Technologies

  Sept 2013 - Mar 2017

  Global Program Manager

  Managing Global Program to Reduce Customer Effort for Global TAM Services. Accountable for all projects/initiatives within the Program Collaborating cross functionally with key stakeholders across relevant business units to drive results Responsible for communicating progress, risks, mitigation plans to Exec leadershipLeading, influencing and coaching a team of Project Managers to deliver on individual projects Execute on defined Strategic Initiatives targeted at operational scaling, cost reduction and Customer adoption of Dell Tools Show less

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  Dell Technologies

  Jul 2017 - now

  Leading Graduate development rotation Program for Services globally Implementing key Employee engagement and Career Development programs within the DellEMC Services Organisation. Senior Manager EMEA Client backlog teamManaging EMEA wide backlog for Dell customers.

  • Director

    Nov 2022 - now

  • Senior Consultant

    Sept 2018 - Jan 2023

  • Senior Manager

    Jul 2017 - Sept 2018