Goodwell Kabamba

Experience

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  ISON Xperiences Ltd - Leading Global CX Management Company

  Dec 2015 - now

  Managing complex administrative tasks and facilitating the smooth functioning of the executive's office.Key Responsibilities:Providing day-to-day operations of assigned services, responding to facilities/services problems in an efficient and timely manner.Proactively planning, managing, and maintaining facilities in good and repairable condition.Advancing an innovative model for savings in all areas of facilities management e.g., energy optimization, space optimization, etc.Effectively managing all partners ensuring issues are formally tracked and resolved with reports to all stakeholders.Training of staff in occupational safety, organizing internal training courses on Environmental and Social Management Plan (ESMP) implementation, in particular training courses designed specifically for all personnel that take part in the selection, acquisition, construction and functioning of sites.Ensuring that international standards relating to Environment, Health, and Safety Conditions (EHSC) are observed.Ensuring that environmental and social considerations are incorporated into contracts and sites construction. Show less Responsible for handling a wide range of administrative tasks and providing administrative support to executives or senior management.Key Responsibilities:Calendar and Schedule Management: Scheduling and coordinating appointments, meetings, and events for the executive, and ensuring their calendar is organized and up-to-date.Budget Tracking: Assisting in monitoring and managing departmental budgets, including processing expense reports and financial documentation.Office Management: Overseeing office supplies, equipment, and maintenance to ensure a well-functioning office environment.Client and Stakeholder Interaction: Interacting with clients, stakeholders, and partners on behalf of the executive, maintaining a professional and courteous demeanor.Problem-Solving: Identifying and resolving administrative issues and challenges that may arise, often requiring a proactive approach to finding solutions.Confidentiality and Discretion: Maintaining strict confidentiality of sensitive information and handling it with the utmost discretion.Team Support: Providing administrative support to other team members when necessary, fostering a collaborative and cohesive work environment.Technology Proficiency: Having proficiency in various software applications, including word processing, spreadsheets, presentation software, and communication tools. Show less Worked behind the scenes and played a critical role in maintaining the efficiency and effectiveness of the company's administrative processes and procedures.Key Responsibilities:Data Management: Handling data entry tasks to input and update information accurately in databases, spreadsheets, or other software systems. This may include customer details, financial records, inventory data, and other relevant information.Documentation and Record Keeping: Managing and organizing physical and electronic documents, files, and records. This could involve archiving, retrieving, and ensuring proper maintenance of records for easy access and compliance purposes.Communication Management: Handling internal and external communication, including responding to emails, routing phone calls, and relaying messages to the appropriate departments or individuals.Reporting and Analysis: Generating reports, charts, and graphs based on the data collected, and presenting the information to higher management or relevant stakeholders. This can help in decision-making processes and identifying trends or areas for improvement. Show less Responsible for managing, maintaining, and supporting an organization's IT infrastructure and technology systems. This role is crucial in ensuring that the company's hardware, software, networks, and digital resources are operating efficiently and securely. IT Specialists play a vital role in assisting employees with technical issues, implementing IT solutions, and contributing to the overall success of the organization's technology operations.Key Responsibilities:Technical Support: Provide technical assistance to end-users and employees regarding hardware, software, network, and other IT-related issues. Troubleshoot problems, diagnose system errors, and resolve technical problems promptly and effectively.System Maintenance: Regularly monitor, maintain, and update hardware, software, and network systems to ensure optimal performance, security, and reliability. Perform routine checks, updates, and backups as needed.Network Management: Oversee and maintain the organization's computer networks, including local area networks (LANs), wide area networks (WANs), internet connections, and wireless systems. Troubleshoot network connectivity issues and ensure network security measures are in place.Software and Hardware Deployment: Install and configure new hardware and software, including operating systems and applications.Security Measures: Implement and enforce IT security protocols and best practices to protect the organization's data and information from cyber threats and unauthorized access.Data Management: Manage data storage and backup systems, ensuring data integrity and disaster recovery capabilities.Technology Upgrades: Stay abreast of emerging technologies and recommend upgrades or enhancements that could benefit the organization's IT infrastructure.Incident Reporting and Analysis: Document and report IT incidents, their resolution, and perform root cause analysis to prevent future occurrences. Show less The main objective of this role is to ensure customer satisfaction, handle inquiries, resolve complaints, and maintain a positive and professional relationship with customers. Customer Care Executives serve as the primary point of contact between the company and its customers, representing the company's values and commitment to excellent service.Key Responsibilities:Customer Support: Respond to customer inquiries and provide timely and accurate information via various communication channels such as phone calls, emails, live chat, or social media. Assist customers in troubleshooting product/service-related issues and guiding them through solutions.Complaint Resolution: Address customer complaints with empathy, patience, and professionalism. Attempt to resolve issues promptly and effectively while adhering to the company's policies and guidelines.Order Processing: Handle customer orders, requests, and returns efficiently, ensuring accuracy and adherence to company procedures.Product Knowledge: Develop a deep understanding of the company's products or services to effectively assist customers with their inquiries, usage, and troubleshooting needs.Customer Relationship Management: Build and maintain positive relationships with customers to foster loyalty and trust in the company's brand.Communication: Maintain clear and concise communication with customers, ensuring they are informed about order status, updates, and any potential issues.Escalation Handling: Escalate complex or unresolved customer issues to the appropriate department or supervisor for further investigation and resolution.Feedback Collection: Proactively seek feedback from customers to understand their needs, preferences, and pain points, sharing this information with relevant teams for continuous improvement.Data Entry and Documentation: Accurately record customer interactions, inquiries, and resolutions in the company's customer relationship management (CRM) system or other databases. 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    May 2018 - Oct 2022

  • Back Office Executive

    Jan 2018 - May 2018

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    Aug 2017 - Dec 2017

  • Customer Care Executive

    Dec 2015 - Jul 2017