NAVEED KHAWAR

Experience

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  HAKA Group

  May 2004 - Feb 2013

  IT Technical Support Specialist

  • Provide value added services by responding to IT helpdesk tickets, emails, and phone calls and resolve user issues efficiently• Diagnose and troubleshoot hardware, software, and network issues• Provide remote assistance and on site support to ensure smooth IT operations while increasing users satisfaction and confidence.• Install, configure, and update software and hardware systems• Ensure systems are secure and up to date by applying patches and security compliances• Perform other assigned tasks as needed• Reporting to IT Manager Show less

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  Mobily

  Mar 2013 - Jul 2016

  Network Support Specialist

  • Provide Level 2 technical support for IT network related service request• Pre-sales support by collaborating with sales team to understand client requirements and provide technical expertise during the sales process• Create detailed Bills of materials and cost estimates for proposed solutions• Optimize client network performance by upgrade hardware /software• Collaborate with cross-functional teams and vendors to solve more complex problems.• Report to operation manager

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  SASREF

  Aug 2016 - now

  • Troubleshooting HW/SW and countermeasures network related issues• Technical Lead in designing and implementing industrial wireless system• Management and monitoring logs IT Network infrastructure including systems such as Cisco ISE, Cisco/Aruba WLC/AP, Access/Distribution/Core switches• Management, Monitoring and project support across system virtualization infrastructure vmware and Hpe• Collaborate with all stakeholders including system engineers, IT Security, vendors to achieve success of project• Monitoring tracking project progress and provide regular updates Show less • Process IT service requests and incidents raised in ticketing system and provide immediate solutions• Create, analyze, and maintain detailed dashboards showcasing SLAs, ticket resolution times, and service performance metrics.• Diagnose and troubleshoot hardware, software, and network issues and while manage and prioritize workloads in a fast-paced environment while maintaining Service Level Agreements (SLAs).• Create knowledge base in system which improved future support enable fast resolution of trouble tickets.• Demonstrated experience in automation reporting by utilizing tools IT service desk plus (ManageEngine). Show less

  • Senior Network Engineer

    May 2021 - now

  • IT Service Desk Analyst

    Aug 2016 - Apr 2021