Elioth Ortega Navarro

Experience

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  REMEC

  May 2004 - Oct 2006

  Technical Support

  Electronic valves machinery maintenance and also software and hardware maintenance for company computers

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  UPS

  Jun 2007 - Jul 2011

  Customer Service Representative

  Coordination of workload with the teamCoordination with different countries for each package.Locate packages that are postcarded in the systemKey enter brokerage information productivity daily reports and also customer assistance within email and phone delivery inquiriesEnters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

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  Perfiles tecnologicos

  Jul 2011 - Jun 2014

  Technical Support

  Configuration and maintenance of Cisco switches and routers.Responsible to set-up, take down and re-location of all PC systems and other IT equipment in the facility.Operating System Support & troubleshooting for desktop and laptop hardware on windows platforms (Windows XP, Windows Vista and Windows 7).Active directory environment support on Windows 2003 and 2008 server; provide on-site and by remote desktop support.Desktop and laptop systems maintenance by standard specifications.Experience with Unix as well as linux support for users and servers. Show less

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  PC Central

  Jul 2014 - Feb 2016

  Technical Support Supervisor

  Current JobManage a small team of technicians, monitor and manage some infrastructure issues.Assures the Technical Support team is effective and efficient. Contributes to team effort by accomplishing related results as needed.Accept escalated customer contacts via email or ticket system.Provide prompt and professional support to our internal and external customers and suppliers.Assist with the implementation of new processes that increase our services.Provide input on employee performance for standard review processesMetrics, KPI’S, Accruals, Quality, Dashboard and staff meetings presentation.Gather and define functionality, usability, reliability, and performance requirements in partnership with users for the implementation and enhancement of software systems.Analyze and work with stakeholders to prioritize application defects/enhancement and participate in the change management process.Manage projects involving business system implementations, upgrades, and process improvements including setting of project time frames and priorities. Show less

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  Microsoft

  Aug 2021 - now

  SCCM Support Engineer en Microsoft