Walter Kruger

Experience

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  BAT

  Jan 1999 - Apr 2009

  Regional Business Sales and Project Manager

  Regional Business Sales and Project Manager British American Tobacco Latin America – San Jose, Costa RicaKey project coordinator of the MaxFli Program for the Central America, system implementation to automate the sales process within BAT. Responsible for the international coordination with Andersen Consultants, sales process optimization, system requirements, system reporting and training. Manager of a multi-disciplined team that included, finance, sales, process and external consultant professionals. Show less

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  Citi

  Jan 2006 - Jun 2016

  VP Business Intelligence Analyst

  Managed the business implementation of the sales data CRM Microsoft Dynamics system in 6 international locations. Managed the business readiness, data integrity and migration and detailed project management of the solution.• Successful launch of Microsoft Platform Client Relationship Management for 8 countries in Asia, Europe and Latin America. • Prepared all training materials and delivered training to over 300 business bankers on the use of the tool, Key Performance Indicators and reporting analysis. • Responsible for improving user adoption, coaching and documenting business requirements. Show less

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  Bank of America

  Jun 2016 - Jul 2017

  Small Business Consultant

  Maintain a client portfolio through Salesforce CRM of over 200 Small Businesses by understanding and provide banking solutions to business owners. Working closely with business partners to increase the presence and relevance of Bank of America, solve business problems in terms of cash flow, growth and information.• Provided and ongoing consulting service to small business to improve their cash flow, access to capital and managing their business accounts. • Over achieved the branch target small business deposit and overall small business credit. • Consistent 95%+ Customer Satisfaction level rating from clients in terms of product knowledge and response. Show less

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  ONESMART

  Jan 2017 - now

  Senior Business Data Analyst

  Managing a cross-functional team of data engineers in three international locations, focused on application development and deployment of the data analytics and data flow solutions for One Network Consulting. • Successful launched the digital WIFI solution, managing the full project scope, documenting business requirements, collaborating with business, marketing and technical teams. • Collected over 2000 data points and capturing 83% of the consumer traffic within the retail outlet.Provided ongoing data insights and strategic recommendations by using data visualization tools such as Tableau and IBM Cognos Reporting to deliver data insights and implementation of Cisco Meraki AP retail solution. • Led the development of key business partnerships with Cisco, Salesforce and Purple Intelligent spaces to ensure key account client success. Reducing go to market costs by 22%. Show less

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  Private National Mortgage Acceptance Company, LLC

  Aug 2021 - now

  Mgr, Bus Sys Analysis

  As a Manager of Business Systems Analysis, I lead the team responsible for analyzing business processes, identifying inefficiencies, and developing innovative solutions to optimize workflows under the Agile framework. The role involves collaborating with cross-functional teams to manage requirements, design systems, and implement technology solutions that align with organizational goals. I oversee the full project lifecycle, from inception to delivery, ensuring projects are completed on time and within budget. Additionally, I provide strategic guidance, mentorship, and support to your team members, fostering a culture of continuous improvement and excellence in business analysis practices. Show less