Shawn Kirwan

Experience

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  Coconuts

  Aug 2007 - Mar 2010

  Assistant Sales Manager

  As Assistant Sales Manager, I was responsible for sales growth, setting up sales floor to improve the customer experience and resolve customer issues. Handle store receipts, cash flow and reconciliation. Prepare sales reports for management and conduct weekly inventory reports. Responsible also for the distribution of products from the warehouse to the sales floor.

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  Six Flags

  Apr 2010 - Jul 2013

  Security Supervisor

  As a year round Security Supervisor and Head Department Trainer my job duties were to instruct all of the new employees in a week long training class. Supervise and schedule security for all special events and concerts. Handle large crowds and customer issues. Oversee and help maintain day to day security operations pertaining to scheduling each officer to their daily task and position and responding to trouble situations.

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  A&A Iron and Metals

  Jul 2013 - Oct 2014

  Outside Sales

  As the Outside Sales and Account Representative my responsibilities included, customer acquisition through cold calls, referrals and return business. Represent the company at trade shows and public speaking events and run the companies Social Media accounts. Provide customer support through on site visit to establish customer needs for both long term and special projects. Resolve customer concerns and coordinate and schedule services upon customer request. Recognized for my ability to quickly establish rapport with customers. Show less

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  Global Industrial a Systemax Company

  Dec 2014 - May 2015

  Corporate Account Manager

  As a Corporate Account Manager my duties were to utilize sales planning tools, and the pipeline management process to obtain business objectives and goals. Make phone calls within an assigned territory to develop relationships with new customers, and penetrate existing client base and increase revenue. Meet minimum standards for calls, quotes and sales quotas. Develop sales plan to build personal book of business.

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  NRG Home Solar

  Jul 2015 - Nov 2015

  Inside Sales Representative

  Contact all potential sales leads and help troubleshoot customer concerns. Speak to home owners to qualify them for various solar programs and sell them on the benefits. Set appointments for solar specialists to meet potential customers in their home. Ensure all solar suitability standards are being met, and that all information is entered into the system correctly.

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  Amazing Escape Room, LLC

  Nov 2015 - Sept 2016

  General Manager

  Builds company image by collaborating with customers, community organizations, and employees; enforcing ethical business practices.Manage and run all day to day operations making sure all rooms are ready for the customers.Design and build new puzzles to keep all rooms up to date and fresh for customer enjoyment.Schedule all employees to ensure that proper coverage is had at all times, and handle any guest or employee concerns in a timely manner, and manage payroll and other paperwork is submitted. Show less

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  LEGO Group

  Mar 2016 - now

  Store Manager

  • Maximize profitable sales by the regular review of sales and margin information• Assist to ensure that appropriate and effective space management techniques are utilized• Ensure that the Store graphics system (including pricing) is maintained effectively, with a focus on customer service and maximizing profitable sales• Ensure that all fixtures are fully replenished at all times• Evaluate and communicates on competitors visual merchandising techniques, identifying opportunities to develop our business further• Train Sales Associates on visual merchandising techniques according to LEGO Brand Retail guidelines• Motivate and develop a high performance team by sharing the LEGO Brand, Vision and Values Show less