Ricky Pardede

Experience

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  PT XL Axiata Tbk.

  Aug 2005 - Jun 2008

  - Maintaining VAS network elements in addition to troubleshooting and fault handling, including hardware, software, routing changes and new service implementation (2nd line of support)- Responsible for any configuration changes in messaging systems- Generating performance statistical data- Making operational standards and procedures, supervised daily operations and maintenance of different node/hardware types.- Perform UAT for new deployments and services.- Preparation of contingency plans for special occasions, and emergency situations.- Serve as interface to product and technical managers regarding product issues, ie capacity planning, product upgrades, performance analysis, customer complaints, etc.- Provide quick temporary solution to prevent service loss in emergency situations.- Prepare and coordinate migration plan for cut over- Monitoring, troubleshooting and configuring WAP and MMS entities, including MM1, MM3, MM4 and MM7 interconnections- Monitoring, troubleshooting and configuring VMS Entities, including interconnections to MSC, SMSC/MCA, etc- VAS Nodes to maintain: FDA (EservGlobal), SMSC (Comverse and Huawei), MCA (CodeJawa), SMS Gateway (CodeJawa), Cisco ITP, MMSC (Huawei), WAPGW (Huawei), RBT (Real), VMS (Comverse and Movius), 3G, mobile TV and USSD (UniComm). Show less - Monitor and manage VAS node alarm events, service outage, network performance deterioration, customer complaint from alarm panel, constant monitor and analyze network performance consistently.- Monitor alarms and performance information on the 24x7 basis.- Perform initial analysis to identify issues follow by restoration if possible (1st line of support).- Perform Escalation and Notification to keep management and other business units informed during system outages.- Coordinate with other departments and vendors to do anticipation actions in case of any performance disruption.- Perform UAT for new deployments - Create scripts to collect performance date and service monitoring.- Monitoring and troubleshooting WAP and MMS entities, including MM1, MM3, MM4 and MM7 interconnections- Analyze SS7 routing on MSC and HLR- Monitoring, troubleshooting and configuring VMS Entities, including interconnections to MSC, SMSC/MCA, etc- VAS Nodes to maintain: FDA (EservGlobal), SMSC (Comverse and Huawei), MCA (CodeJawa), SMS Gateway (CodeJawa), Cisco ITP, GPRS (Huawei), MMSC (Huawei), WAPGW (Huawei), RBT (Real), VMS (Comverse and Movius), 3G, mobile TV and USSD (UniComm). Show less

  • VAS (Value Added Service) Engineer at Configuration Department

    Aug 2007 - Jun 2008

  • VAS (Value Added Service) Engineer at Fault Management Department

    Aug 2005 - Aug 2007
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  Acision Indonesia

  Jun 2008 - Jun 2016

  Technical Operation Engineer

  - Responsible to do support and deployment activity in APAC region- Deploying, monitoring, troubleshooting and configuring Acision messaging products.- Coordinate with customers to implement new services, starting from request up to production- Collect and give analysis to customer for performance data- Coordinate with Sustaining to solve complex issues- Adjust configuration to meet customer environment- Acision product to maintain: Message Controller, Spam Shield, SMSC Nextgen, Cisco ITP, Message Plus, AAG (Acision Application Gateway), MPCP, MPPG and Businees Tool. Show less

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  Mavenir

  Jun 2016 - Nov 2024

  Customer Service Engineer

  June 2015 : Comverse merged with Acision. Company name was changed to Xura.December 2016 : Xura merged with Mitel. Company name was changed to Mavenir.Within Mavenir, I provide support for ex-Xura products.

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  Linnk Technologies

  Jul 2024 - now

  Technical Prime Lead