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Padma Nela

Padma Nela

Process Associate

Followers of Padma Nela918 followers
location of Padma NelaAndhra Pradesh, India

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  • Timeline

  • Skills

    Training
    Cmmi
    Life skills trainer
    Quality management
    Leadership
    Communication
    Christian
    Management
    Crm
    Team leadership
    Market research
    Team management
    Business development
    Team building
    Strategy
    Business intelligence
    Lead generation
    Program management
    Marketing
    Account management
    Product marketing
    Vendor management
    Competitive analysis
    Business strategy
    Analysis
    Start ups
    Business analysis
    Entrepreneurship
    Strategic planning
    Sales
    Customer service
    Product management
    Social media marketing
    Project management
    Online marketing
    New business development
    Analytics
    Budgets
    Salesforce.com
    Strategic partnerships
    E commerce
    Enterprise software
    Pre sales
    Product development
    Motivational speaking
    Customer relationship management

  • About me

    Several years of experience in Service and IT industry in the areas of Customer service, Marketing, Operations and Training. Specialties: Quality Management, Expertise in CMMi 1.2 and 1.3 process consulting, & CMMi 1.2 and 1.3 implementation Identifying training requirements and Designing the training module and training resources for corporate employees Design training programs for organizations based on the organizational needs, conduct training programs, check training effectiveness Excellent market research and competitive analysis skills, with extensive experience in data collection, synthesis and documentation. Objective assessment of business situations and needs. Keen business acumen backed by strong people management skills.

  • Education

    • Haggai International

      2011 - 2011
      Graduate Advanced skills in Christian Leadership training

    • Kendriya Vidyalaya

      -

    • Osmania University

      -
      MA (PPM) Public and Personnel Management

    • Indira Gandhi National Open University

      -
      MBA Marketing and HR

  • Experience

    • GE Capital International Services

      May 2000 - Dec 2001
      Process Associate

      Customer Service for Credit cards division

    • Tanla

      Jun 2002 - Mar 2004
      Assistant Manager

      o Overseeing marketing and HR operations of the organizationo Liaising with Onsite Engineers and manage coordination of development teamo Interacting with outside vendors for corporate requirementso Train people, reduce percentage of absenteeism through subtle control measureso Generation of MIS and performing trend analysis for effecting higher productivityo Handling the in-house Newsletter for the companyo Handling traffic of bulk SMS, getting feedback from Onsite engineers Show less

    • Bharti Airtel Limited

      Apr 2004 - Nov 2005
      Project Manager

    • InfoSTEP

      Nov 2005 - Mar 2011
      Manager - Global Marketing

      Several years of progressive leadership roles in Customer support, Operations and Marketing.Handling the Global marketing activities at InfoSTEP, I enjoysupporting the initiatives in Marketing including and not limited to Inside sales, branding, collateral management, CRM management to help in the successful delivery of each engagement and seeing the smiles of our Clients.

    • CipherCloud

      Mar 2011 - Sept 2011
      Senior Manager - Marketing

      Building customer loyalty and focusing on lifecycle marketingAnalyze customer base and identify revenue generating opportunitiesAnalyze database marketing and site personalization efforts to understand overall return on investmentRecommend new strategies and database marketing programs to drive enhanced revenue from existing customer base Validate proper execution of all database marketing campaigns across multi-channel environment (e.g., website, email)Monitor the competitive landscape, testing new approaches and adopting best-practice strategies Show less

    • Business

      Sept 2011 - now
      Business Entrepreneur

      QUALITY MANAGEMENT:Certified Internal Quality AuditorExpertise in CMMi 2.0 process consulting, & CMMi 2.0 implementationExpertise in CMMi 1.2 process consulting, & CMMi 1.2 implementationExpertise in CMMi 1.3 process consulting, & CMMi 1.3 implementationGood understanding of importance of metrics and data gathering methodologies.Assessment Team Member for CMMi for Development (V1.2).Assessment Team Member for CMMi for Development (V1.3).Assessment Team Member for CMMi for Services (V1.3).Assessment Team Member for CMMi for Development (V2.0)Assessment Team Member for CMMi for Services (V2.0)Trained in Six Sigma Green Belt Certification.Expertise in 7 Quality tools like fishbone, pareto analysisTRAINING:o Identifying training requirements and Designing the training module and training resources for corporate employees.o Help and train team members to improve their job and interpersonal skills in order to deal effectively with customerso Setting up training programs on Life Skills, Leadership and executive development programs for employeeso Design training programs for organizations based on the organizational needs, conduct training programs, check training effectiveness Show less

    • Queens Mary Business College

      Dec 2016 - now
      Soft Skills Trainer

      Teach Soft Skills and Life Skills for BBA and BCom students.

  • Licenses & Certifications

    • Certified Trainer and Facilitator

      Middleearth Consultants
      Jul 2012

    • Certified CMMI Associate 2.0

      CMMI
      Feb 2020
      View certificate certificate

  • Volunteer Experience

    • Center Manager

      Issued by Asra on Feb 2012
      AsraAssociated with Padma Nela

    • Director

      Issued by Vidya Jyothi Children Center on Nov 2013
      Vidya Jyothi Children CenterAssociated with Padma Nela