David Tan

Experience

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  EBenchmarkers

  Oct 2011 - Sept 2015

  Consultant - Digital Banking

  • Analysed the performance of major retail banks, offering strategic advice on achieving industry best practice by understanding market trends, uncovering opportunities and developing long-term growth strategies through financial intelligence• Advised on increasing sales, understanding quality of new business, reducing customer acquisition costs and improving customer experience culminating in delivery of senior-level presentations• Delivered the successful re-launch of a mobile app for a major high street retail bank that improved mobile logins and transaction frequency• Clients included: Lloyds Banking Group, RBS Group, HSBC Group, Barclays and Nationwide Show less

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  Transport for London

  Sept 2015 - May 2018

  Digital Product Manager - API

  • Led product vision for TfL’s open data and API valued at £130m per year• Managed API that powers the TfL website receiving 22m visits each month as well as over 700 apps from 15k external developers• Owned and prioritised product backlog in alignment with product roadmap delivering benefit to millions of users and high business value• Led cross-functional delivery team that designed and developed APIs for data sets that opened the data platform (B2B product) to an expanded community of internal and external developers and commercial partners that created new efficiencies and drove innovation• Ran Agile Scrum ceremonies: sprint planning, refinement, demos and release planning• Coordinated work with architects, cloud engineers and data owners• Managed delivery of ancillary products including Technical Forum website to engage with API users from proof of concept through to live launch and post-release support• Developed TfL’s strategic relationships with major technology organisations: Google, Apple and Amazon Show less

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  Whitbread

  May 2018 - Aug 2019

  Technical Product Owner - API (Microservices) & Mobile Apps (iOS & Android)

  • Ownership of Premier Inn’s (FTSE 100) API platform (Microservices) and mobile apps (iOS & Android) leading 3 Agile cross-functional delivery teams• Single point of contact and subject matter expert on API and mobile apps for senior management, front-end application teams and business stakeholders, championing the API platform and mobile app products• Data and analytics-driven mindset using metrics to inform product strategy and measure product performance and usage• Understanding business and technical requirements, customer feedback, market and competitor analysis to shape the product roadmap• Executed the product roadmap/strategy that drove commercial success, customer benefit, innovation and technical improvements; built products that the technical delivery teams thrived on developing• Led team through the entire software product lifecycle from design i.e. defining API contracts and versioning to development, release and post-implementation support• Owned Agile Scrum artifacts: product vision/roadmap and product/sprint backlog• Ran Agile Scrum ceremonies: sprint planning, refinement, demos and release planning• Coordinated across multiple external (business stakeholders, UX/UI, Analytics, Architecture) and internal software development teams• Defined and explained requirements through user stories that included acceptance criteria to provide software engineers and testers information to deliver quality, working software based on business requirements• Ensured delivery teams understood, agreed and committed to sprint/release goals, mitigated impediments that could impact successful completion of such goals and managed the product release plans and set expectations for delivery of new functionality• Managed the migration of Premier Inn’s website from monolithic middleware to Microservices, which now generates over £2 billion p/a• Achieved an increase in app downloads from 406k to 766k and app rating from 3.6* to 4.8* (iOS) and 3.5* to 4.4* (Android) Show less

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  Travelex

  Oct 2019 - Apr 2020

  Technical Product Owner - Platform/Cloud Engineering (AWS)

  • Product ownership of Travelex’s (FTSE 250) cloud technology infrastructure (AWS) that provided the backbone of the organisation’s financial products (websites, mobile apps, APIs and databases)• Product lead on Platform Engineering leadership team, managed 15 engineers across multiple delivery streams and 5 product backlogs (Scrum & Kanban methodologies): strategic global platform development, project-aligned teams and Operations/SRE to deliver the product vision• Collaborated with Engineering, Architecture and business owners to co-design and deliver a truly DevOps-enabling Platform using modern cloud technologies for Travelex’s global engineering team• Introduced and established Product-led and Agile workflow to team through stakeholder/customer engagement, Agile ceremonies, prioritisation, task breakdown and ticket updates etc.• Translating the product roadmap into actionable work through iterative planning and refinement of epics and user stories ensuring the teams always have a robust, prioritised backlog to work from• Owned Agile Scrum and Kanban artifacts: product vision/roadmap, product/sprint backlog and Kanban board• Ran Agile Scrum and Kanban ceremonies: sprint planning, refinement, replenishment and demos• Coached Product Owners and business stakeholders on Product development across different projects to build out roadmaps and ensuring backlogs were aligned to deliver value across the organisation• Delivered MVP for new global platform from requirements gathering to initial tooling assessment (container orchestration, Infrastructure as Code, API Gateway, CI/CD pipeline, cost analysis and secrets management) to development, testing and production release• Successfully cross-cloud migrated new sister company from their own platform on GCP to be hosted and managed on Travelex’s AWS platform within a very tight timeframe• Delivered functionality for Engineering to deploy ephemeral test environments on their own through CLI and AWS Service Catalog Show less

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  AirWalk Consulting

  Jun 2020 - Nov 2022

  Product Lead - Platform/Cloud Engineering (AWS/GCP/Kubernetes)
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  HSBC

  Dec 2022 - now

  Head of Product - Infrastructure & DevOps