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Mfon Udoh

Mfon Udoh

Administrative Assistant – NYSC

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location of Mfon UdohNigeria

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  • Timeline

  • About me

    Marketing Product Specialist at MTN Nigeria Communications Ltd

  • Education

    • University Of Calabar, Calabar Cross River State

      1996 - 2000
      Bachelor of Science (BSc) Business Administration/Management 2.2

  • Experience

    • Nigerian Telecommunications Limited (NITEL)

      Jun 2000 - Aug 2001
      Administrative Assistant – NYSC

    • MTN Nigeria Communications Limited

      Nov 2001 - Jan 2003
      Customer Care Representative

    • MTN Nigeria Communications Ltd

      Jun 2003 - Mar 2005
      Postpaid Consumer & Small Business Support Executive{ Postpaid Helpdesk }

      Provide timely support services in Complaint Management.etc

    • MTN Nigeria Communications Limited

      Apr 2005 - Jun 2008
      Online Customer Care Supervisor(Call Center Management)

      Promote excellent Customer Care and Relationship building in the various channels to ensure customer satisfaction, customer retention & brand loyalty. etc

    • MTN Nigeria Communications Ltd

      Jul 2008 - Apr 2011
      Senior Customer Relationship Partner:(Customer Retention & Outbound Services )

    • MTN Nigeria Communications Limited

      Apr 2011 - now

      Manage a Portfolio to reduce Consumer Debt using various effective recovery techniques.etc

      • Senior Customer Relationship Partner(Debt Prevention & Recovery Management)

        Apr 2012 - now

      • Senior Customer Relationship Partner :Account Management (Consumer and Corporate Support)

        Apr 2011 - Mar 2012

    • MTN Nigeria Communications Ltd

      Apr 2013 - Jul 2013
      Acting Manager,Credit & Debt Management

      Oversee the operations of Billing Banks and Reconciliation, Debt Management and Credit Vetting units to achieve an effective Customer Relationship and Complaint Management for a continued income stream.

    • MTN Nigeria

      Aug 2016 - now
      Marketing Product Specialist

      Develop Product Concept/PropositionConduct Product (Prepaid & Post-paid) review sessions with product Segment Managers & other stake holders. Present and analyse Revenue performance on products and identify areas of prospects & improvement. Liaise with support teams to ensure closure on pain areas of products to aid revenue increase and reduce Churn.

  • Licenses & Certifications

    • Certified Customer Service Professional(CCSP) Associate member of Association of Business Practitioners (ABP) UK