Michelle Price

Experience

• 

  Bibles for the World

  Feb 1988 - Aug 1997

  Bible Distribution Coordinator

  Customer service involving direct contact with sponsors, answering questions and tracking orders. Correspondence with sponsors and recipients of Bibles in other countries. Coordinated the translation of correspondence from other countries. Supervised volunteer groups (2-20 people) who packed Bibles, worked on mailing projects, and did translation. Maintained accurate and complete procedures. Operated the switchboard in the absence of the receptionist.

• 

  Compassion International

  Feb 1998 - now

  Assist with planning, monitoring, and managing internal projects from initiation through completion. Assist with managing projects to ensure on-time completion according to the specifications and within budgeted costs.Achievements:*Ensured the smooth delivery of beneficiary correspondence by managing a project to eliminate the year and a half worth of any letters that could not be delivered due to data entry errors.*Prepared Myanmar for launch by ensuring they had one year's worth of beneficiary letter templates designed and translated into Burmese.*Improved donor satisfaction during time of COVID when lockdowns were in place and donors went months without hearing from their sponsored children by obtaining 344 FAQ documents from churches that serve these children. Show less • Manages projects for the Sponsorship Communications Team. (Creates charters, completes Intake Forms, conducts stakeholder and project team meetings, creates work breakdown structures, provides status reports, manages communications to stakeholders, oversees deliverables, and conducts lessons learned analyses.)o Develop Sponsorship Communications Team Metrics: Provided accountability and visibility for Sponsorship Communications Team members by identifying and implementing a system for everyone on the team to track their main projects each week. Provided training to team members who asked for it.o Update the Corporate Glossary of Terms: Led Global Program’s portion of this project by working with members of Global Program to gather updates to the corporate glossary that pertained to Program-specific terminology. Submitted a master list of approximately 120 items to the Global Internal Communications group. Worked within a short timeline of a few weeks.• Oversees LDP work for the remainder of time for active students. (QAs student update and profile information, emails Field Offices and Global Partners, manages the LDP Exchange SharePoint Site, maintains the LDP Prod SQL Database, cross-checks the database against Connect and notifies the Field Offices of discrepancies, answers questions from Field Offices and Global Partners.)• Monitors and updates materials posted to The Source for Child & Youth Development by using Expression Web to create or delete links.• Helps train and advise stakeholders on processes and guidelines related to the group or program projects.• Partners with other groups when required to integrate information and processes across functions. Provides assistance to various projects as assigned in support of the work of Business Support management.• Monitors and processes beneficiary to sponsor duplicates in Perceptive. Show less Served as the subject matter expert for the Leadership Development Program, provided support or managed projects for the department as needed, and created reports on demand for management. Continually learned new technology and process updates.•Managed/supported projects related to curriculum development, communications commitments, and program strategies, often working with representatives from other departments.•Helped resolve programmatic issues, allowing the department to be phased-out smoothly.•Streamlined staffing needs by creating reports for managers, highlighting workflow and staffing needs.•Ensured quality written communications by proofreading and editing communication pieces to the sponsors and communications within Compassion•Saved time on projects by conducting research online and working with contacts to gain better understanding of process flow•Helped management make key decisions by created demographic reports on beneficiaries.•Helped meet work deadlines by training staff and writing/maintaining the new hire procedure manual •Created a system for sorting beneficiaries into 9 academic disciplines to identify strengths and weaknesses by country and region in academic demographics.•Saved money by finding alternative ways as needed to accomplish work•Educated visitors to Compassion’s headquarters by giving 1-hour tours to visitors and explaining Compassion’s history and goals•Solved problems and answered questions for staff in the global field offices and partner countries•Met multiple deadlines by prioritizing work.•Streamlined processes to facilitate in cross-training within the department. Show less Maintained the day-to-day processes of conducting quality assurance on beneficiary information and distributing it to the sponsoring countries. Edited and proofread communication pieces for sponsors. Multitasked to manage high volumes of work within turn-times.•Maintained an Access database by entering data quickly and efficiently.•Conducted file maintenance•Contributed toward sponsor retention by conducting quality assurance on key communication pieces from beneficiaries•Conducted new hire trainings•Increased efficiency by streamlining processes•Wrote new hire training manual Show less

  • Product Support Specialist

    Nov 2021 - now

  • Project Manager I

    Oct 2018 - Apr 2022

  • Business Support Specialist I

    Jul 2017 - Oct 2018

  • LDP Project Support Specialist

    Sept 2011 - Oct 2018

  • LDP Communications Specialist

    Nov 2001 - Sept 2011

  • Departure and Transfer Associate

    Feb 1998 - Nov 2001