Suzanne "Suzy" Murphy

Experience

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  Desert Palms Physical Therapy

  Jan 2006 - Jan 2006

  Physical Therapy Technician

  • Guided patients through targeted exercises, prior to physical therapy sessions. • Reviewed home exercise program with therapist to ensure goals remained aligned with patient needs. Recording patients' progress for the Physical Therapist..• Assisted therapist with treatment modalities (VR Stimulation, Ultrasound). • Helped patients to move from room to room. • Cleaned and prepared treatment areas and equipment before and after each session. Changed out patients' linens and pillows. • Reviewed paperwork. Verified patient eligibility and insurance coverage. Scheduled appointments. • Ordered and arranged supplies. Show less

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  Southwest Dental Group

  Jan 2007 - Jan 2007

  Treatment Coordinator; Patient Care Representative

  • Discussed treatment options, established treatment schedules, and prepared financial arrangements with patients.• Monitored each patient's progress to ensure completion of dental treatment plan and report patient status to attending doctor as well as enter and track patient treatment plans in computer system. • Demonstrated knowledge of various insurance plans, manuals, exclusions and limitations.• Ensured that all forms for acceptance (predeterminations to third parties benefit providers) had been submitted and patients have been notified of status and their financial responsibilities.• Managed consultation reports and progress notes. Show less

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  Carondelet Health Network

  Jun 2008 - Jul 2011

  System Credentialing Specialist; Lead Human Resources Technician

  Provided administrative, interpersonal and technical support for 8 recruiters and clinical executive staff.Accomplishments:• Worked with information technology team to create an application review and correspondence system that improved productivity by 75% • Provided self-written materials and hands-on assistance to allow user successful online application completion • Researched credentials and training of prospective and current clinical staff. Identifying and reporting compliance issues• Assisted in creation, execution and maintenance of online medical records verification system which reduced turnaround time by 50% • Recognized and reported redundancies in policy and protocol Show less

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  Lutheran Social Services of the Southwest

  Jul 2011 - Oct 2012

  Medical Resource Specialist

  Acted as advocate, educator, community outreach organizer, case manager and resource specialist. Served as a proponent for patient rights and identified barriers to treatment.Accomplishments:• Built relationships with clinical providers and worked in tandem with pharmacists, pharmaceutical companies and other charitable organizations to coordinate care and encourage consistent oversight• Created and implemented healthcare orientations, self-sufficiency training and one-on-one learning sessions• Researched and identified funding streams. Provided data analysis that contributed to the release of monies and reallocating of existing allotments. • Utilized clinical knowledge and understanding of foreign and domestic healthcare administration and policies to obtain treatment, medical equipment, medications and therapeutic modalities at substantial discount allowing for marked improvement of members’ activities of daily living• Developed and distributed community resource guide for the uninsured / underinsured and worked with members from the academic, medical, mental health and legal communities to affect policy and procedural changes. Show less

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  Self Employed

  Jan 2013 - now

  Freelance Office Specialist

  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.• Compile, copy, sort, and file records of office activities, business transactions, and other activities.• Compute, record, and proofread data and other information, such as records or reports.• Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.• Review files, records, and other documents to obtain information to respond to requests. Show less

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  Community Providers of Enrichment Services (CPES)

  Jan 2013 - Jan 2014

  Behavioral Health Administrative Assistant

  Closed and filed for bankruptcy, April 2020.Provided assistance to mental health staff assigned to perform case management functions by maintaining case files. • Reviewed notes and documentation to meet quality analysis standards. • Ensured proper filing of billing codes. • Coordinated with representatives of company awarded the regional behavioral health agency contract amidst transition from categorical and revenue sharing grant to block grant funding. • Maintained program databases. • Trained incoming administrative staff. • Reviewed documentation with clinical director and program leads to maintain HIPAA compliance and other legal standards. Show less

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  Child & Family Support Services, Inc

  Jan 2013 - Jan 2013

  Direct Support Specialist

  Provided in-home and community-based support to families undergoing supervision by Child Protective Services. • Gathered information from the referral source regarding status of the child and family, the child's behavioral health diagnosis, services currently in place, concerns, and possible barriers to family receiving the provided services. • Utilized a strengths-based therapeutic model to set SMART goals for child and family. Facilitated caregiver skills training. • Introduced and supported caregiver in understanding and implementing of child development education principles. • Promoted positive caregiver-child relationships and interactions through behavior modeling and positive reinforcement. • Provided case management and linkage to community resources to caregivers. Show less

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  Care.com

  Apr 2013 - Mar 2020

  Child Care Provider

  Specialized in providing emotional support for children with behavioral health needs. Duties include:• Providing a safe, tranquil environment to encourage learning, self expression and creative play• Identifying child’s strengths and unique characteristics to promote healthy coping mechanisms, SMART goals and sustainable emotional and social development. Encouraging understanding of others and positive self-concepts• Recognizing signs of emotional or developmental problems. Communicating with parent or guardian about daily activities, behaviors, and related issues• Utilizing medical knowledge and clinical training to ensure proper disbursement of medications and application of therapeutic modalities Show less

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  Pima County

  Mar 2015 - Mar 2016

  Office Specialist III

  Office of Vital Records. Processed documents of a specialized nature (birth and death certificates) with some instruction with respect to details of the assignment and performed other clerical support tasks as required.• Interacted with the public to answer general procedural questions concerning specialized documents. • Applied knowledge of medical, legal, accounting, and specialized programs related to coordinate procedures and services. • Utilized business Spanish to assist applicants who were not native English speakers.• Coordinated and/or initiated processing action with other units, departments, or outside agencies as needed to provide services. • Provided detailed information in response to queries concerning unit operations.• Compiled information, prepared and typed a variety of documents such as correspondence, reports and specialized file data. • Reviewed and sorted documents, created new records and inputs and retrieved information using automated systems. • Prepared and updated file folders, logs, status records, and other documentation to reflect the current status of a process and perform required purges. • Researched manual and automated systems to gather or verify data needed for processing activities. Show less

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  Community Partners Integrated Healthcare, Inc (FKA Assurance)

  Jan 2016 - Jan 2017

  Peer Support Specialist

  Utilized a strengths-based approach along with personal experiences while maintaining appropriate professional boundaries to develop meaningful and trusting relationships w/ members. • Provided members an example of what they can strive for in their recovery and instilled the belief that recovery is real and possible. • Demonstrated an ability to understand and implement individual treatment plan goals by providing behavioral health covered peer support services to members. • Worked w/ various community organizations and resources to provide additional support for members. This included continued healthcare, housing, job assistance, and additional treatment services as well as support in the task of finding or re-integrating with friends, family, and outside communities. • Facilitated group services. • Adhered to all licensing requirements for the site/program/agency. • Transported members to locations in the community as needed for service delivery, using a motor vehicle. • Maintained required vehicle documentation; maintained cleanliness and maintenance protocols for agency vehicles. • Closely observed members, to ensure their safety, and appropriate participation in program activities. • Completed progress notes, incident reports and other data sheets w/i the required timeframe. • Worked w/ members of the treatment team and other programs ensuring service provision to members. • Participated in supervision as required. • Adhered to agency policy on the provision of services and administrative role. • Attended CFT's and ART's when required; attended regularly scheduled Team Meetings, and other meetings as required.• Completed all training required by licensing and/or agency, or as requested by supervisor. • Rendered emergency aid, safeguarded members' rights, including reporting of abuse when required. • Performed other duties as assigned or necessary as they relate to the general nature of the position. Show less

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  Daniel J. Rylander, P.C.

  Feb 2018 - Oct 2019

  Legal Assistant

  Provided specialized administrative, interpersonal and technical support services for bankruptcy attorney and legal staff. Accomplishments:• Updated computer systems. Overhauled electronic and physical filing systems. Administered database to track all existing documentation from date of creation to date of storage in order to ensure compliance with state and federal regulatory guidelines. Reducing retrieval expenditures and lost labor by 50%• Created and implemented policy and procedure manual and other documents of protocol to facilitate safe, efficient and timely workflow. Increasing productivity and response times by 65%• Assisted clients in the understanding of their filing process by educating self in basic bankruptcy law under supervision of attorney and legal staff. Revised existing documentation to address gaps in comprehension. Contributing to a reduction of client visits, calls and correspondence3 by 30% • Acquired 50 + billable paralegal hours in the navigation of foreign real estate deal on property under lien, allowing client to recoup over $25,000.00 in expenses and charges• Coordinated continuity of care for clients by connecting them with outside services, resources and support Show less

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  Williams Inn

  Jan 2021 - Jan 2021

  Front Desk Agent

  Served as the first point of contact for our valued guests. • Assisted with reservations, registration, community recommendations, and inquiries in connection with hotel services, in-house events, directions, local attractions, room assignments, and accommodating special requests whenever possible. • Managed a high level of guest interaction, follow through, and project management.

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  New Horizons In-Home Care

  Sept 2022 - Apr 2023

  Specializing in the screening, interviewing, and onboarding of new hires.• Creating, implementing, and evaluating all human resource department policies, procedures, and structures.• Designing and implementing effective training and development plans.• Performing quarterly and annual employee performance reviews.• Ensuring all employee records are maintained and updated with new hire information or changes in employment status.• Identifying the company’s hiring needs and managing the recruitment process to ensure it runs smoothly.• Responding to employees’ queries and resolving issues in a timely and professional manner. Show less Specializing in the addressing of client needs with respect and attention to their safety, privacy, dignity and physical / emotional wellbeing in accordance with their care plan.• Assisting clients with personal care (bathing, grooming, dressing, toileting, exercise)• Helping clients with basic food preparation, shopping, housekeeping, laundry and other errands.• Coordinating general healthcare needs (overseeing medication and prescriptions usage, appointment reminders and administering medicine in accordance with the client’s care plan) Show less

  • Human Resources Specialist

    Feb 2023 - Apr 2023

  • Caregiver

    Sept 2022 - Mar 2023