Shu-Ju Yang

Experience

• 

  Gu-Ting Junior High School

  Aug 2001 - Jul 2004

  Science Teacher

  • Collaborated with multidisciplinary teams by co-authoring a textbook; achieved a 20% market share.• Awarded Distinguished Teacher by the Department of Education, 2003.

• 

  University of Chicago

  Sept 2006 - Oct 2011

  Graduate Researcher

  Investigated human behavior, such as perception, action, memory, and learning, by identifying research opportunities, executing projects, and making inferences from quantitative data.Published 5 peer-reviewed journal articles.

• 

  Urban Education Institute

  Jun 2010 - Jul 2011

  Instructor

  Developed a core “Learning by Design” program by communicating cognitive learning theories to pre-service teachers through discussions and activities; contributed to a three-fold enrollment growth.Awarded 10% bonus for exceptional performance.

• 

  Chicago Booth School of Business

  Sept 2010 - Dec 2010

  Teaching Assistant

  • Facilitated 30 MBAs’ effectiveness as team members or leaders by coaching on action strategies for challenging teamwork situations.• Supported the instructor by creating materials, organizing records, and providing feedback.

• 

  DDB

  Jun 2011 - Aug 2011

  Strategy Intern

  Collaborated with a multi-functional team to illuminate how creatives can best use images for advertisement using eye-tracking and quantitative data.Improved surveys by incorporating psychological theories that tap into people's unconscious decision-making styles.Conducted industry background research to assist a business pitch.

• 

  Razorfish

  Nov 2011 - Nov 2014

  User Experience Researcher

  Razorfish creates enriching digital experiences that connect with people and transforms marketing and brands. I conducted secondary synthesis, primary user research and usability testing for strategy and design iteration in cross-functional teams for a variety of clients and industries. Achievements: Prudential User Portal, Citibank Member Dashboard, US Foods B2B Inventory, Express Retail Shopping, Southwest Travel Booking, Bridgestone Product Search

• 

  Cigna

  Jan 2015 - Apr 2023

  Cigna Healthcare aims to enhance care quality, produce better health outcomes, while reducing cost and improving the customer experience. I worked alongside Marketing, Product, CX, and Analytics teams to execute research that brings external stakeholders’ voice into decision-making to ensure customer-centricity and success.Achievements: Customer Journey, Moments that Matter, Segmentation, Product Innovation, Engagement Strategy, Behavioral Change, Velue Prop and Portfolio Evaluation

  • Research & Insights Senior Manager

    Jan 2018 - Apr 2023

  • Market Insights Manager

    Jan 2015 - Jan 2018
• 

  Evernorth Health Services

  Apr 2023 - now

  Insights & Experience Senior Manager

  Evernorth offers a range of health services and solutions to help employers, health plans, and healthcare providers to unlick new potential and value. I consult business teams and lead research & insights efforts across various users and decision makers to drive product and experience development to deliver impact. My focus areas are care delivery such as behavioral health, home care, and value-based care, as well as benefits managements, navigational support and clinical engagement.Achievements: Competitive Strategy for Benefit Navigation, Monetization Strategy for Women’s Health, Business Model Transformation for Utilization Management, Evernorth.com Lead Generation Show less