Rashed Khan

Experience

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  Banglalink

  Jul 2011 - Feb 2012

  Careline Trainee

  | Customer Experience | Teamwork | Handle Various Interface | Service Knowledge | Understand Customer Insight |

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  Genex Infosys Limited

  Sept 2015 - Mar 2019

  -As the first team lead for the Uber process in Bangladesh, I was responsible for developing the process strategy for 250 employees and 25 team members from scratch. -Guide 15+ team leads, including QA and Trainer departments, to ensure operational performance and a robust reporting structure. -Analyzed service data, identify areas for improvement, and implement innovative ideas to make Uber service smoother, including addressing partner and service challenges. As the lead of the non-voice digital team at Robi Axiata Limited in Bangladesh, I was responsible for developing the team's processes and managing the customer experience.

  • Team Lead | UBER

    Jul 2017 - Mar 2019

  • Executive | Robi

    Sept 2015 - Jun 2017
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  Foodpanda

  Apr 2019 - Aug 2020

  Team Lead | Partner Support

  -I played first lead role of the partner operation at foodpanda, managed a team of 35 players serving 15,000 business partners nationwide, developing the department from scratch. -Introduce KPIs for employees and measurable operation performance and analyzed team performance metrics, and partners issues. -Working with the global team, I implemented changes to SOPs, involving cross-functional teamwork and managing projects. -Created a reporting structure using data to present partner operation scenarios. -Reducing service delays by 90%, increased positive partner experiences by 200%, and improved team performance by 250%. -Lead various projects, such as Vendor Delayed Order Acceptance, Pre-order, Order Cancellation, Duplicate order, Vendor and Customer Payment, and Employees Innovation, bringing innovation and introducing automated solutions to improve operation effectiveness and efficiency. Show less

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  MOTO SOLUTION

  Sept 2020 - Jan 2023

  Manager | Business Development

  -Coordinate and plan long-term strategies across functional areas, including Marketing, Digital Marketing, Operations, and New Business Lines, to ensure smooth operations and alignment with growth objectives.-Using data-driven decision-making and sound business judgment, I identify opportunities for improvement across departments, conduct CRM implementation, and innovate within our market.-Additionally, develop digital activities to drive business awareness, generate customer pipeline, and increase inquiry volume to enhance market engagement. -As the leader of Business Development and Sales activities for the Marketing practice, I focus on expanding the business, reaching 20+ lac and handling 5000+ individual clients, and driving sales growth to 150% around. Show less