James Courtney

Experience

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  Comcast Cable

  Jun 2001 - Aug 2006

  Sr. Retail Account Executive

  • Directed the marketing management and training of over 100 consumer electronic retail partnerships within the greater Pittsburgh region.

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  Keystone Property Management & Leasing

  Aug 2006 - Jul 2008

  Sr. Project Manager

  • Directed the design and delivery of multi-unit apartment and historical home renovation projects within multiple markets: Tampa FL, Richmond VA, and Washington DC.• Managed the design and development of websites, print advertisement campaigns, and email campaigns.

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  EDMC

  Jul 2008 - Jul 2014

  Monitor compliance with accreditation criteria and regulatory requirements, and with academic policies, procedures, and processes to assure effective management of the academic affairs function at campuses. • Custom Reporting and Assessments that support business initiatives for 4 postsecondary education systems, 110 campuses across North America and Canada, and a student population of 132,000.• Academic Steering Committee – Prioritize and strategically plan mid-level IT software implementation initiatives.• Conducts live staff training on effective and consistent use of implemented policy and procedures. Show less

  • Sr. Business Analyst, Regulatory Affairs and Compliance | Compliance Business Analyst

    Nov 2011 - Jul 2014

  • Assistant Director of Admissions

    Jul 2008 - Nov 2011
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  IIBA

  May 2011 - Apr 2014

  VP of Programs and Special Events

  Coordinator of programming and special events for the Pittsburgh Chapter of the International Institute of Business Analysis (IIBA).• Present and train at CCBA/CBAP Certification seminars and study groups.• Coordinate guest speakers for monthly chapter meetings and trainings.

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  UPMC Health Plan

  Oct 2014 - Mar 2017

  Product Manager, Consumer Innovation | Web Engagement Manager II

  Led a diverse team of developers, graphic designers, and UX designers to create innovative features for web and mobile platforms. Analyzed and generated business requirements with an emphasis on user-centered design, serving as project leader. Coordinated and reviewed web/mobile initiatives for lifestyle modification, population health management, and patient/provider interaction. • Monitored statistics and facilitated communication with marketing campaign managers to assist with campaigns.• Achieved organizational objectives and goals by implementing and directing provider web portal roadmap.• Boosted user engagement through enhanced provider-focused education by Implementing changes to the provider web portal's information architecture. Show less

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  CCAC

  Nov 2016 - now

  Adjunct Faculty - Computer Information Science

  Teach an average of nine courses each academic year in the CIS program. Guide students on career exploration in computer science and IT. Expert at delivering training in a variety of modalities: online, hybrid, and lecture.• CIT-100 Computer Fundamentals and Applications, CIT-115 IT Fundamentals, CIT-111 Intro to Programming in Java, CIT-140 Office Productivity Applications, CIT-205 Help Desk and User Support, CIT-215 Systems Analysis and Design, CIT-600 Windows Operating Systems, CIT-602 Presentation Graphics: PowerPoint. Show less

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  McKesson

  Mar 2017 - Dec 2019

  Product Manager, Product Innovation–Technology & Services

  Directed cross-functional (Agile and SAFe) teams charged with the management, strategic direction, product roadmap, and revenue contribution of customer-facing technology platforms and technology alliances for both McKesson Medical-Surgical and McKesson Patient Care Solutions. Promoted third-party integration opportunities and drove products to market, from concept to pilot to full implementation.• Doubled order processing time by directing the development of an eRx third-party connection with leading wound care EMR.• Increased 100% volume year-over-year by developing and launching a web-based, responsive patient reordering platform for HME/DME business. Show less

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  Ontada

  Jan 2020 - Aug 2023

  Sr. Product/Customer Success Manager–Technology Account Management

  Senior position responsible for managing all aspects of the technology relationship with community oncology practice customers. Support technology implementations and development of integrated SaaS products and solutions, such as iKnowMed G2 EMR, Lynx, Clear Value Plus, Practice Insights, and My Care Plus. Founding member of Ontada, a McKesson business that focuses on oncology solutions and data, benefiting millions of patients' lives.• Optimized workflow operations that reduced provider medical charting time in half, leveraging features and tools within the EMR to increase efficiency.• Implemented Agile ideation plans, collecting 30% more ideas from employees than historical best.• Successful adoption of interoperability solutions to achieve a 50% reduction in administrative burden for external patient health information requests.• Increased clinical interoperability adoption through implementation of a SMART on FHIR Patient Viewer for oncology and large health systems that require visibility into the specialty EMR Show less

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  CoverMyMeds

  Oct 2023 - now

  Product Manager - EHR/Health Systems

  The EHR and Health System Product Team plays a vital role in promoting the use, effectiveness, and value proposition of our existing integrated products, as well as launching groundbreaking solutions that are not yet available. This dedicated team is focused on advancing strategic initiatives within the integrated EHR space, specifically to drive the adoption of our ePA solution. Working in collaboration with our various business units, the efforts of the EHR and Health System Product team contribute to helping individuals access the medicine they need to live healthier lives. Through innovation and collaboration, CoverMyMeds' solutions help individuals obtain the medication needed to lead healthier lives by seamlessly connecting healthcare networks to improve access. This, in turn, accelerates the process of receiving therapy and reduces the occurrence of abandoned prescriptions. CoverMyMeds' network encompasses 75 percent of electronic health record systems (EHRs), over 50,000 pharmacies, 750,000 healthcare providers, and is widely integrated with most health plans and pharmacy benefit managers (PBMs). Show less