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Dmytro Bazylevskyi

Dmytro Bazylevskyi

Customer Support Specialist

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location of Dmytro BazylevskyiKyiv Metropolitan Area

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  • Timeline

  • About me

    Quality Assurance Engineer at pdfFiller

  • Education

    • Qatestlab

      2019 - 2019
      Sowtware testing

      The course has covered the theoretical background of QA/QC in software development. It included Web, Mobile, Game testing.

    • Kyiv National Linguistics University

      2010 - 2016
      Master's degree Language Interpretation and Translation

  • Experience

    • FOSA international

      Jan 2014 - Sept 2015
      Customer Support Specialist

      Providing assistance to American customers over the phone, chat, emails.Solving technical issuesUpsales

    • Uvoteam

      Sept 2015 - now

      Perform/organize systematic quality check of all support team members and support supervisors to maintain high qualification level and high individual performance of each employee;Process STMs mistakes, calculate fines and bonuses via loyalty system;Compose, organize, structure, update STMs’ tutorials database;Organize and conduct tests;Organize and conduct trainings for new STMs’ as well as current STMs’;Manage motivational program(s) "Best supporter of the month" and other;Monitor adminka load when required, participate in adminka bug fixes and initiate improvements. Показати менше

      • QA Specialist

        Jan 2019 - now

      • QC Specialist

        - Jan 2019

      • Supervisor

        Jan 2017 - now

      • Customer Support Specialist

        Sept 2015 - Jan 2017

    • Six Flags

      -
      Ride Operator

      Roller-coaster operator

    • PdfFiller

      -
      Quality Assurance Engineer

  • Licenses & Certifications