Bera Komsic

Experience

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  QC Holdings

  Jun 2004 - Jun 2010

  Store Manager

  * Managed a store location and up to 300 accounts * Wrote daily reports on all transactions and archived financial data into the system * Communicated with customers via phone and in person to obtain payments on outstanding accounts* Made over 500 outgoing phone calls per week * Opened new accounts with a high approval rate on various types of loans * Trained five staff members into management positions * Encouraged and motivated employees by setting an example with positive attitude Show less

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  Convergys

  Jan 2011 - May 2012

  Customer Service Representative II

  *Interfaced with customers and dealers via inbound or outbound calls or the Internet for the purpose of resolving problems with our client's products or services*Interacted with customers in a courteous, friendly, and professional manner using established procedures and training*Proactively contributed ideas on ways to resolve problems to better serve the customer and/or improve productivity.

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  Integrity Staffing Solutions

  Jun 2013 - Aug 2013

  Customer Service & Problem Resolution Representative

  *Attracted potential customers by answering product and service questions; suggesting information about other products and services.*Opened customer accounts by recording account information.*Maintained customer records by updating account information.*Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.*Maintained financial accounts by processing customer adjustments.*Recommended potential products or services to management by collecting customer information and analyzing customer needs.*Prepared product or service reports by collecting and analyzing customer information.*Contributed to team effort by accomplishing related results as needed. Show less

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  Lindenwood University

  Jun 2013 - now

  Coordinator

  Processes billing statements for currently enrolled students with a balance dueReconciles general ledger accounts to ensure accuracy in financial records for auditTroubleshoots technical issues related to student billing processProcesses student aid refunds according to federal guidelinesAssists with the University’s daily depositReviews transactions to ensure compliance with University policies, procedures, and administrative requirementsReceives and processes University monies, including cash, checks, credit card, and electronic funds transactions, codes, and posts transactions accurately and in a timely manner.Audits all transactions.Reconciles transactions by notifying departments of any known discrepancies and providing balanced recordsProvides specialized documents and processes, including reissuing lost checks and canceling compromised cards and checks, to ensure the safety and security of university finances. Show less

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  Optometry at National Vision, Inc.

  Aug 2013 - Jan 2014

  Receptionist

  * Greeted, assisted and directed guests, workers, visitors and the general public* Answered all incoming calls and handled caller’s inquiries* Provided office support services so as to make sure efficiency* Responded to guests and public inquiries* Received, directed and passed on telephone fax messages* Directed the employees, guests and general public to the right staff member* Maintained a sufficient record of office supplies• Provided word-processing and clerical support• Picked up and delivered the mail• Maintained the common filing system and file all letters• Coordinated the repair and maintenance of office supplies Show less