Mostafa Elkotb

Experience

• 

  Utopia Beach Club

  Jan 2006 - Dec 2012

  Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging serviceBook and enter room reservation requests using the Property Management SystemEnter rooming lists while ensuring accuracy, as requiredUpdate reservations ensuring a flawless check in and check out processEnsure revenue is maximized by up-selling guest rooms and recommending hotel facilitiesLiaise with Sales and other departments as requiredAnswer telephone and email inquiries in a timely mannerAssist guests regarding hotel facilities in an informative and helpful wayFollow department policies, procedures and service standardsFollow all safety policies Other duties as assigned Show less

  • Public Relation Specialist

    Dec 2010 - Dec 2012

  • Reservation agent and Receptionist

    Jan 2006 - Dec 2010
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  Hardees Restaurants

  Mar 2013 - Nov 2013

  Assistant Restaurant Manager

  Interacts with guests to obtain feedback on product quality and service levels.• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.• Ensures all associates have proper supplies, equipment and uniforms.• Empowers associates to provide excellent customer service within guidelines.• Handles associate questions and concerns.• Handles guest problems and complaints, seeking assistance from supervisor as necessary.• Monitors associates to ensure performance expectations are met.• Provides feedback to associates based on observation of service behaviors.• Strives to improve service performance.• Sets a positive example for guest relations.• Assists in the review of comment cards and guest satisfaction results with associates.• Supervises daily shift operations.• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.• Communicates to Chef and Restaurant Manager any issues regarding food• quality and service levels. Show less

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  Utopia Beach Club

  Dec 2013 - Oct 2017

  Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging serviceBook and enter room reservation requests using the Property Management SystemEnter rooming lists while ensuring accuracy, as requiredUpdate reservations ensuring a flawless check in and check out processEnsure revenue is maximized by up-selling guest rooms and recommending hotel facilitiesLiaise with Sales and other departments as requiredAnswer telephone and email inquiries in a timely mannerAssist guests regarding hotel facilities in an informative and helpful wayFollow department policies, procedures and service standardsFollow all safety policies Other duties as assigned Show less • Create, develop and market key events for the hotel, especially during key business periods • Communicate effectively, to target markets, the amenities and benefits of the hotel, including hotel refurbishments, food and beverage provisions, conference, banqueting and events• Work with local third party partners, including local media, and maintain professional working relationships with local official bodies• Create and maintain a comprehensive media and marketing contact management system relevant to the target audiences of the hotel• Work closely across all hotel departments, seeking proactive opportunities and planned promotions to address specific business challenges, as required• Manage and control marketing budgets by using resources effectively• Develop and own promotional activities, marketing channels and the production of marketing materials for specific events• Implement PR campaigns to celebrate successes and awards and the promotion of products• Respond to media enquiries when approached for comments and/or reports• Research and develop new opportunities within key target markets• Communicate with internal Event Managers on all aspects of specific event organization and promotion• Develop and support the Marketing Coordinator/ Marketing & PR Executive, where applicable• Produce monthly reports as required Show less

  • Reservations Agent

    Jan 2016 - Oct 2017

  • Marketing Manager

    Dec 2013 - Dec 2015
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  Masters Travel Service

  Nov 2017 - Feb 2019

  Reservations Agent

  Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging serviceBook and enter room reservation requests using the Property Management SystemEnter rooming lists while ensuring accuracy, as requiredUpdate reservations ensuring a flawless check in and check out processEnsure revenue is maximized by up-selling guest rooms and recommending hotel facilitiesLiaise with Sales and other departments as requiredAnswer telephone and email inquiries in a timely mannerAssist guests regarding hotel facilities in an informative and helpful wayFollow department policies, procedures and service standardsFollow all safety policies Other duties as assigned Show less

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  W2M WORLD2MEET

  Mar 2019 - Dec 2019

  Product Specialists work with a team to ensure excellent product delivery. They have a wealth of knowledge about a product or range, and also analyze market trends, develop sales, price and profitability strategies, recommend improvements, identify opportunities, and increase revenue. They should have strong customer service and analytical skills.

  • Contract Specialist

    Nov 2019 - Dec 2019

  • Product Specialist

    Oct 2019 - Nov 2019

  • Contract Executive

    Mar 2019 - Oct 2019
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  Flash Tour

  Jan 2020 - Apr 2020

  Contracting Manager

  *Negotiate year to year contracts,*Negotiate special offers* Working on yielding actions throughout the year;* Working on empty seats against allotment* Communications with the Tour operators and between departments* Handling day to day reservations on the Tour operator system and the internal system

• 

  Coral Hills Resorts

  May 2020 - now

  Regional Director Of Sales And Marketing

  The Director of Sales & Marketing is responsible for managing the implementation of the hotel’s sales and marketing strategies and achieving budgeted top line revenue for the hotel. The DOSM is accountable for guest room and catering/banquet revenues. The role is responsible for maximizing profitability for the hotel and ensuring delivery of outstanding quality service for all customers. The DOSM will work closely with revenue management and marketing functions, to develop strategies to maximize Revpar and grow market share. The DOSM is further responsible for the development of the annual sales & marketing budget, as well as ensuring forecast accuracy in conjunction with the revenue management.The ideal candidate will be organized, detail oriented, enjoys working in a team environment and leading and developing team members. The DOSM needs to have the ability to communicate in a clear and concise manner, both written and verbally. Show less