Kerri Sullivan

Experience

• 

  Horsham Veterinary Hospital

  May 2013 - Jan 2014

  Veterinary Technician

  • Was responsible for multiple duties related to customer service – preparing & filing records, maintaining healthcare certificates, providing animal healthcare education, and case history• Was heavily involved with customer transactions, including estimates, payments, invoices, scheduling appointments & surgeries. • Answered customer inquiries via telephone and email• Was one of the first points of contact with clients• Was accountable for the care and attention of multiple patients at a time - admitted patients, dispensed medications, prepared vaccines, and assisted veterinarians in medical procedures Show less

• 

  Cvent

  Feb 2015 - now

  •Assisted the Sales team in closing NBB on larger, more complex deals. •Provided product demonstrations and insight into how prospective customers can integrate their existing processes with the Cvent solution. •Collaborated internally with our Product Development team to determine and understand the product roadmap, as well as the Marketing team to create collateral and documentation.•Had further responsibilities to train, educate, and mentor new technical consultants at Cvent as well as sales representatives within Cvent. Show less • Provided technical product information to prospective customers both virtually and on-site• Used technical and consultative skills on sales demos to help Sales Executives close business• Contributed in the setup, strategy, and design of high profile, high contract value, and complex sales demo events • Consolidated and prioritize prospects' desired functionality discovered in the sales process• Developed a strong foundation and understanding of event solution integrations and offer best practices to organizations• Conducted product training and continuing education for entire sales team• Collaborated with the Marketing teams to create and maintain technical sales collateral• Responded to advanced technical product questions posed in requests for proposals• Worked with technology to help roll out new product releases• Held meetings with sales management and product development to discuss and prioritize product enhancements Show less • Managed product support for over 120 clients for Cvent’s Event Management tool, providing best practices in using the system to successfully fulfill the client’s organizational needs• Taught and trained new employees on features within the Event Management tool, empowering them to speak knowledgeably and confidently while assisting clients• Trained internal departments on implementing and setting up Global Distribution Systems for their clients to manage travel bookings• Trained internal departments on Ecommerce to better understand the payment gateways Cvent integrates with as well as how to troubleshoot and speak to clients about electronic commerce• Traveled to client’s events to assist with onsite support by setting up devices for a successful attendee check-in experience and helping clients manage registrations onsite through the planner-side of the product• Provided feedback to internal departments on product enhancements and external public training resources, programs, and collateral Show less

  • Manager, Solutions Consultants, Sales

    Sept 2022 - now

  • Team Lead, Solutions Consultants, Sales

    Aug 2020 - Sept 2022

  • Senior Solutions Consultant

    Mar 2019 - Aug 2020

  • Solutions Consultant

    Feb 2017 - Mar 2019

  • Senior Client Success Consultant

    Aug 2016 - Feb 2017

  • Client Success Consultant

    Feb 2015 - Aug 2016