Patrick Mc Mullen

Experience

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  Kedington Electrical

  Jul 1994 - Jul 1996

  Electrical and Cabling Technician

  Electrical and data communication installation ,

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  BT Ireland

  Jul 1996 - May 2005

  Telecommunications Engineer
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  Datapoint

  May 2005 - Jul 2007

  Voice Engineer

  Datapoint (formerly Touchbase) is a gold partner of Avaya and a leading provider of high value telecom and call centre services to medium and large scale companies and public institutions around the world. They offer a large portfolio of services for data, voice and contact centres, with a focus on managed service solutions. I was part of the EMEA implementation team that had full responsibility for all switching and voice installations, service implementation & support.

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  Unity Technology Solutions

  Aug 2007 - Aug 2012

  Voice Solutions Consultant

  Unity Technology Solutions is the leading independent provider of Managed ICT Services in the UK & Ireland. They are an Avaya business partner and my role as the voice systems technical team leader provided me with a lot of experience with complex and challenging solutions. I was largely responsible for all tender submissions while also providing essential design guidance and implementation experience to the team. Our team delivered solutions that covered various technologies like IP telephony, IVR services, call Recording, Unified Communications, and SIP infrastructure. I provided design authority and guidance to engineers at all levels, which helped them to support various customer solutions throughout Ireland and the UK. This also included pre-sales work with new clients and relationship management for existing clients Show less

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  NuaMedia Solutions

  Sept 2012 - now

  Service Operations Manager

  Managing a team of diverse local and remote developers for our Ominchannel applications ,monitoring and analysis of our products and applications running in production environment on premise and Cloud. Voice solutions design,architecture and integration, currently contracted as a consultant to Optus IT Group and Networks. Working on leading edge network hosted IVR, SMS, Mobile and speech recognition platform , serverless,containers. Other NuaMedia duties are design and implementation of AI, Chat bot, Voice Biometrics, Mobile Speech systems and web services. Expenditure projections and cost savings and allocation within projects Show less