Michael Huber

Experience

• 

  Roche Pharma AG, Grenzach, Germany

  Oct 2003 - Apr 2008

  CRM System analyst and application developer

  Technical Key Account Manager for Belgium and NetherlandsTechnical Risk/Impact AnalysisBug-Fix and Enhancements for Western European CRM-Systems2nd Level Support Western EuropeHP Service Desk process championProject activities:Technical Lead in Bug-Fix- and Enhancement-Projects for the Belgian and Swiss System.Development and coordination of harmonized core system functionalitiesSupervision of the preparation and execution of quality assurance and user acceptance tests (by means of Mercury Test Director/Quality Centre)Introduction and implementation of ITIL processes to the CRM department by means of HP-Service DeskDesign of training concept for new members of staff and ongoing knowledge transferDesign of CRM and ITIL training course documents and delivering training to 1st-Level support staff for Western European countries Show less

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  Roche Products, Ireland

  May 2008 - Jun 2010

  CRM Business Partner for Sales and Marketing departmentLiaison with Product and Unit Managers to analyse CRM dataAnalysing the CRM data and providing KPI’s in CRM reports (by means of Crystal Reports and StayinFront CRM report builder)Implementation of new modules in alignment with the customer focus strategySupervising and coordinating data provider activitiesPreparation and conduction of end-user trainingsProviding 1st level support and coordinating a small support and administration team Show less

  • Senior CRM Consultant Advisor

    Jul 2009 - Jun 2010

  • CRM Project Leader (Marketing Services)

    May 2008 - Jun 2009
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  Phonak AG

  Feb 2011 - Jun 2012

  Intl. CRM Process Manager

  Consult HQ and group companies (GCs) on CRM process and strategy. Interview managing directors and key users of GCs. Identify strategic development of our CRM.Translate strategies into business requirements and align processes globally. Define CRM roadmap.Define and implement new policies, standards for global processes. Set up global CRM KPI’s and reporting to support global standards.Track global CRM KPI’s to ensure full utilisation of our system Salesforce.com. Identify training needs. Show less

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  Sensirion

  Jul 2012 - Mar 2015

  Business Application Manager (CRM)

  Identifying and discussing strategic development of CRMEvaluating suitable CRM SolutionsManaging the rollout in HQ and subsidiariesEnsuring proper implementation of new developmentsEstablishing stable structures for support and release cycles

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  Infoman Schweiz AG

  Apr 2015 - Feb 2018

  Senior Consultant CRM

  Designing and implementing customized solutions for our customers, based on MS Dynamics CRMProviding guidance and assistance for our customers in all phases of a CRM project - from process analysis, requirements specification, solution design, prototyping, testing until international RolloutOffering professional advice to our clients to design and optimize their business processes in marketing, sales and serviceConducting workshops and presentations at our customersActive participation in interdisciplinary project teams Show less

• 

  Avanade

  Sept 2016 - now

  Designing and implementing customized solutions for our customers, based on MS Dynamics CRMProviding guidance and assistance for our customers in all phases of a CRM project - from process analysis, requirements specification, solution design, prototyping, testing until international RolloutOffering professional advice to our clients to design and optimize their business processes in marketing, sales and serviceConducting workshops and presentations at our customersActive participation in interdisciplinary project teams Show less Designing and implementing customized solutions for our customers, based on MS Dynamics CRMProviding guidance and assistance for our customers in all phases of a CRM project - from process analysis, requirements specification, solution design, prototyping, testing until international RolloutOffering professional advice to our clients to design and optimize their business processes in marketing, sales and serviceConducting workshops and presentations at our customersActive participation in interdisciplinary project teams Show less

  • Manager

    Sept 2019 - now

  • Senior Consultant

    Sept 2016 - Sept 2019