Deep Enrich
Sebastian Williams
Admin
130 followers
Dallas-Fort Worth Metroplex
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About me
Contact Center Professional
Education
West Monroe High School
2003 - 2007High School
Strayer University
-Bachelor’s Degree Business Administration and Management, General
Experience
HEX
Jun 2007 - Jul 2011AdminNovo1
Aug 2011 - Oct 2015DispatcherConvergys
Oct 2015 - Mar 2017SupervisorManaged a team of 25- 30 customer service, billing, and technical support representatives in the home security and automation industry. Maintained client satisfaction in quality assurance through coaching, mentoring, and development of agents. Facilitated customer service soft skills and de escalation training. Provided subject matter expertise and advanced problem solving skills to handle escalated calls.
National Monitoring Center
Apr 2017 - Dec 2018Monitoring Specialist
ABC Financial Services
Jan 2019 - nowTech Support
Licenses & Certifications
Alarm Systems Monitor
Texas Department of Public SafetyJun 2018- View certificate
The Bits and Bytes of Computer Networking
CourseraJun 2018
- View certificate
Technical Support Fundamentals
CourseraJun 2018
Languages
- enEnglish
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