Hepee Trambadiya

Experience

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  Bunnings

  Oct 2018 - now

  • Oversaw the daily operations of a high-traffic retail environment, ensuring smooth processes and an exceptional customer experience.• Led a diverse team, providing guidance, training, and mentorship to improve productivity, team morale, and individual growth, fostering a culture of excellence.• Managed inventory processes, implementing stringent control measures to verify deliveries, track stock, and address outstanding deliveries. These measures reduced shrinkage and improved inventory accuracy, ensuring optimal stock levels aligned with customer demand.• Conducted regular safety training sessions to ensure compliance with industry standards and company policies, promoting a safe working environment for staff and customers.• Actively contributed to the store’s success by optimizing operational efficiency, driving sales, and meeting business targets through effective leadership and communication with team members and upper management. Show less

  • Team Lead Supervisor

    Oct 2022 - now

  • Operations Team Member

    May 2022 - Dec 2022

  • Operations Team Member

    Jul 2021 - May 2022

  • Operations Team Member

    Oct 2018 - Jun 2021
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  Stuck On You

  Oct 2018 - Mar 2020

  Worker
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  Geelong Chamber of Commerce

  Mar 2021 - Jun 2021

  Creative Designer
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  PROBE Group

  Sept 2021 - Apr 2022

  Customer Solutions Specialist

  • Delivered comprehensive technical support to a wide range of customers, addressing complex inquiries related to COVID-19 testing processes and remote service issues.• Managed appointment bookings and efficiently handled customer information, ensuring adherence to data privacy and security protocols. Maintained a high standard of customer satisfaction through proactive communication and efficient problem resolution.• Demonstrated strong analytical and problem-solving skills in resolving escalated customer issues, reducing wait times and service disruptions through quick and effective solutions.• Collaborated with cross-functional teams to refine service delivery processes, enhancing overall customer interaction strategies. Contributed to improving operational workflows, resulting in more streamlined support services and increased customer satisfaction. Show less

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  AIG

  May 2022 - Apr 2023

  Junior Business Analyst

  • Played a crucial role in analyzing and refining IT solutions for critical business processes, driving improvements in data flow and reducing process inefficiencies.• Facilitated data collection sessions across multiple Asia-Pacific countries, working closely with international teams to ensure accuracy and consistency in data reporting. Provided insights that informed strategic decision-making.• Consolidated and analyzed metadata using advanced Excel functions, transforming raw data into actionable insights that supported the development of key business strategies.• Participated in quality assurance testing, identifying system discrepancies, and coordinating issue escalation to ensure data integrity across various platforms and databases, contributing to smoother business operations. Show less

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  Commonwealth Bank

  Dec 2024 - now

  Retail Banking Specialist

  Provided frontline IT support, technical troubleshooting for digital banking systems, and secure customer data handling.Assisted with onboarding new tech tools, configuring mobile and desktop banking platforms, and supporting system escalations.Guided customers and staff through secure login procedures and cybersecurity best practices