Erin Uzun

Experience

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  BASES

  Jun 2003 - May 2005

  Tabulation Analyst

  Cross-tabulation of market research survey data

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  JPMorgan Chase & Co.

  May 2005 - Jul 2007

  Global FX Production Support

  L1/L2 Production Support team member, supporting 25+ ecommerce trading appsDay to day responsibilities included but not limited to L1 application support, new application onboarding; permit to operate, resiliency management, executing contingency and disaster recovery solutions, Release management; Managing tech bridgesManaging a team of 2 people in NA region.

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  Bear Stearns & Co.

  Jul 2007 - Jun 2008

  Fixed Income Production Support - VP

  During my tenure in Fixed income production support, my primary focus was to establish standards and procedures for incident management, issue tracking, resolution, change management and business continuity, responsible for managing a team of 4 to support a range of FX E-commerce applications that fell under Fixed Income division.

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  Option Computers Ltd - Dealhub

  Jun 2008 - May 2013

  Technical Account Manager

  As a Technical Account Manager, I was the first point of contact addressing client’s (Tier 1/Sell side banks) needs, communicating issues among several internal and external stakeholders, seeking a solution. My day to day responsibilities included application support, project management as well as business analysis and service delivery to effectively manage client expectations.

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  Bank of America Merrill Lynch

  May 2013 - Jan 2017

  Equity Capital Markets Technology Business Analyst/Project Manager - VP

  Successfully led several projects within capital markets technology assisting day to day operations of the equity desk. • Became a Subject Matter Expert in vendor owned application iPREO, for business analysis, issue tracking, UAT and release management, • Implemented a revision of legacy reference data project to reduce the amount of production support issues that were being experienced by the sales team due to incorrect / corrupt reference data• Worked closely with in house infrastructure and development teams to come up with cost and time saving practices to improve production uptime Show less

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  Refinitiv

  Sept 2019 - Mar 2020

  FXall Delivery Manager

  I was responsible for Agile project delivery, leading scrum teams through analysis, development and testing to deliver KTLO and new key feature implementations on agreed upon release schedule. - Formulate and Deliver end-to-end technology solutions in line with tactical and strategic business objectives- Develop and deliver project documentation, status updates to product management - Identify, prioritize, report, create mitigation plans and resolve risks & issuesSome accomplishments during my tenure:- Lead delivery of Fix gateway API onboarding for FX cash/options RFQ/algo execution workflows- Bridged the gap between customer integration and production support by identifying key areas of implementation discrepancies- Implemented standard procedures, and communication channels to reduce time spent on identifying environment issues in QA/UAT therefore increasing QA throughput- Implemented a standard PTO and release checklist Go/No-Go template for new application onboarding- Developed tools to support QA testing for customer specific workflows- Led 2 teams that were working on key functional deliverables to foster ownership and subject matter expertise on new functionality Show less

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  Citi

  Mar 2020 - now

  Led a geographically dispersed team of 10, providing 24/7 L2 support for 35 applications in CCB-Citi Commercial Bank.

  • Cybersecurity & Fraud Product

    Apr 2022 - now

  • L2 Production Support Manager

    Mar 2020 - Apr 2022