Dina Guddha

Experience

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  C3 The Call Centre Company

  Jan 2005 - Jan 2007

  Training the employees on advanced negotiation and communication skills.Soft Skills Training and Coaching the operation on delivering the most efficient customer experience while delivering their KPIs and therefore reaching the company goals and strategy.Preparing material and training sales skills, soft skills and negotiation skills along with product knowledge to all the company sales and customer service staff “Newly hired and current” to support USA and Canada customers in any billing services queries, regarding their prepaid international calls. Show less

  • Training Manager

    Jan 2005 - Jan 2007

  • Customer Service Manager

    Jan 2005 - Jan 2007
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  Vodafone

  Jun 2006 - Feb 2017

  • Lead on and implemented the organization's employees engagement & communication strategies• Organized and managed the on ground events, leveraging on all tools & communication channels to retain, boost and enhance the employees daily job experience and moral while building the organizational community standards and values• Managed the annual budget and reports• Maintained a close and professional relationship with clients, vendors & stakeholders• Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.• Implemented innovative communication projects which resulted in both saving cost and generating profit Show less Ensuring VIS Engagement & Communication strategy, execution, innovation & implementation. Leading on VIS Engagement events and leveraging on VIS tools to retain, boost and enhance VIS’s Employees daily job experience, build the VIS’ community and build up on the Strategy main pillar which is “The People” to drive the company growth goals and deliver on VIS’ brand promise while managing the annual budget and sustaining, educating and leveraging the company’s values.Marketing and building businesses with Visa Application Centre’s potential ambassadors and keeping the current indulged with VIS & creating innovative and interactive tools to communicate with current/potential clients.Managing Marketing communication, Brand and Employees engagement projects, starting the initiations, business proposals, budgeting, risk analysis, implementation and post analysis.My role includes end to end Project Management, Events Management and Communication. Show less Planning and executing potential opportunities for process improvement by contributing in developing current processes in VIS’ operations and departments applying six sigma process improvements techniques to improve the business and environment ensuring the most efficient delivery, cost reduction, eliminating unnecessary waste and reaching the company goals, strategy and targets.Co-facilitating Six Sigma training.Assisting and Coaching Six Sigma trainees in their six sigma projects to ensure transferring the knowledge correctly and their ability in taking their training forward in real life scenarios. Show less Supporting UK customers, in any technical and/or service queries ensuring world class customer experience and achieving the highest NPS rates.Marketing Vodafone services to clients to support customers to enjoy more services provided to create more customer loyalty and achieving more profit.Analyzing and coming up with innovative initiatives to enhance both the customer experience, improve the internal processes and create a better work environment for the employees.Analyzing customer insights and generating regular reports to ensure the best for the customers and the business while making sure to raise flags if any crisis or challenges in coming ahead and coming up with suggested solutions or work around to save the customer experience and ensuring the operation is prepared to respond to the queries beforehand. Show less

  • Internal & Marketing Communication

    Jul 2008 - Feb 2017

  • Marketing and Communication Senior

    Jan 2011 - Nov 2016

  • Engagement and communication specialist

    Jan 2010 - Jan 2011

  • Process Improvement Specialist

    Jan 2010 - Jan 2011

  • International Account advisor

    Jun 2006 - Jun 2008
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  The Creative Zone - Egypt

  Mar 2018 - Nov 2018

  Digital Marketing Senior Accounts Manager

  • Developed and managed digital marketing accounts, overseeing the social media strategies and managing a team of designers, copywriters, content creators and art directors while maintaining a high client relation and satisfaction.• Tracking and analyzing digital traffic flow while providing regular internal and external reports.• Maintained a professional and friendly relationship with clients• Monitored social media and online sources for industry's trends while keeping an eye on the competition• Kept up to date with the new trends and tactics of the social media Show less

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  Travco Group International

  Jan 2019 - Dec 2020

  Director Marketing Communications

  • Lead Travco Group marketing communication department marketing for its different companies; Travel, chains of hotels, cruise ships, security, transportation and retail stores including well-known brands like Tiffany & co.• Evaluated consumer preferences and behaviors, combined with market trends, market segments and historical data, to adjust and enhance the marketing campaigns across all industry segments• Increased the travel, hospitality & retail sales and brand exposure by developing new brand awareness, communication channels, sales materials and optimizing target audience reach• Achieved profitability goals by developing and implementing innovative marketing strategies and campaigns• Enhanced the digital presence of the group's different companies using up to date technology and tactics• Introduced and implemented ecommerce for the first time to the travel, cruise ships, security and retail sectors• Built and strengthened strategic relationships with vendors, advertising agencies and leading hospitality & tourism partners, while working on conflict resolution, when needed• Captured new customers by optimizing business strategies and launching products to diversify offerings• Built brand awareness and generated leads while managing internal and external marketing campaigns and programs• Directed marketing projects at all stages, including conceptual planning, schedule management and final implementation.• Conducted trials and tests of marketing channels such as social media, digital marketing and fresh content creation• Oversaw preparation of marketing copy, images, videos, emails and other collateral• Developed creative sales tools, including presentations, visual ads, media ads, print brochures and digital portfolios• Oversaw, been part of & lead on different hospitality events like the WTM & ITB Show less

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  ELARABY GROUP

  Jan 2021 - Dec 2023

  Internal Communications Manager (Acting Head)

  Created and Lead the Internal Communication Department in ELARABY Group. A company consisting of 45,000 employees of Blue, Grey & White collars. My role started by creating the department including hiring & training the internal communication department members, building the infrastructure including Softwares, Platforms, Digital Signage, Communication Channels and strategizing the communication direction and plans of the Organization.

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  Etisalat Egypt

  Jan 2024 - now

  Internal Communication and Engagement Manager