Mazen Hasan

Experience

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  Lebanese Red Cross

  Sept 2005 - Sept 2010

  Paramedic-Team leader

  Emergency Medical Services,Team leader where i was in charge of a group of volunteers to deliver the latest training and assisting in rendering first aid. Operation room call center.Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.Maintains professional and technical knowledge by tracking emerging trends in call center operations management.Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans. Show less

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  Virgin

  Nov 2007 - Apr 2010

  Sales Consultant- Team leader

  Take participation in trade shows, exhibitions, networking with local associations to promote the product.Monitoring the situation of the market, ups and down, finding out the competitors , latest innovation of the products.Teach the sales force about converting leads to sales through good communication, follow-ups and positive attitude.

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  Emirates

  Oct 2010 - Sept 2020

  Operates as over-all, in-charge of the cabin crew, where i lead, organize, communicate, motivate, monitor, assist, make sure they are following the standards, give feed back, and help them develop in their position.Take ownership of customers issues and follow problems through to resolution.Set a clear mission and deploy strategies focused towards that mission.Develop service procedures, policies and standards.Improve customer service experience.

  • Senior Cabin Supervisor

    Jun 2013 - Sept 2020

  • Cabin Crew

    Oct 2010 - Jun 2013
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  International SOS

  Nov 2020 - Jan 2024

  International Operations Specialist
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  TRICARE Overseas Program

  Feb 2024 - now

  TOP Provider Network Manager