Enrique M. Maciel Orozco

Experience

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  Banco de Crédito BCP

  Apr 1997 - Dec 2008

  Jefe de Segmentos (Business Intelligent)

  - Business Intelligence Lead (Marketing).Responsible for the Business Intelligence team that managed the information generated in the core banking system.In charge of the analysis and reporting of the information discovered in data mining, to implement actions and campaigns to take advantage of business opportunities in the different customer segments.- Information Technology SupervisorIn charge of supervising and controlling the execution of processes in the Business Solutions area through key performance indicators (KPI) of software development and user satisfaction. Show less

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  BIQ

  Sept 2009 - Nov 2011

  Business Intelligence Manager

  - Project manager for private and government accounts (Grupo POSADAS, CITELIS, COLPOS and CFE) and Business consultant for the exploitation of information through Business Intelligence (BI) tools to execute the successful implementation of KPIs performance indicators, based on the institutional Balance Score Card (BSC).

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  HSBC

  Nov 2011 - Feb 2015

  Manager Project Leader

  - Lead the administrative management of Application Services unit - CMB & Payments (follow-up of improvement initiatives, housekeeping, metrics and business reports), including budget management ($4.5 MM USD) and management of IT vendors.- Establish improvement and follow-up plans to deviations from policies and procedures based on ITIL best practices.- Lead projects with Lean Six Sigma Methodology, cost reduction and improvement initiatives in Technology, making the Handover process (transfer of applications from the development area to production environment) more efficient from 20% to 80% of success.- Subject Matter Expert (SME) of NFR 3.04 Service Demise, which is part of the overall IT Service Agreement (ITSA) process.- Lead the support of applications wide world (Latin America, Middle East and Asia) in Open platform and Mainframe, looking for the efficiency and stability of the systems, satisfying the business needs, according to the established service levels.- Lead technical support for Workflows systems in Latin America (Member of the Committee of Excellent Utilities LAM at Group level). Show less

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  Finvivir

  Mar 2015 - Sept 2017

  Chief Information Officer

  - Organize the area's processes, as well as the software platform and server and telecommunications infrastructure.- Created the guidelines and technological strategy for the stability and growth of the company, establishing levels of service (SLA) and key indicators (KPI), which allow the management and improvement of IT services. All of the above based on the best practices implemented over the ITIL / COBIT / ISO 20000 / ISO 27001 frameworks.- Developed technology innovation projects for the automation of operational and commercial processes, through the implementation of mobile technologies and connection through web services.- Led the project of successful implementation (6 months) of an ERP system (back office), using a cloud computing solution (NetSuite).- Project Management Office implementation, to manage the initiatives of every business and operational unit.- Budget and technology management, which allow efficient operation and cost control. Show less

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  Corporación Financiera de Occidente - FINOX

  Dec 2017 - Jun 2018

  IT Manager

  - Organize the unit's processes, as well as the software platform and server and telecommunications infrastructure.- Arranging providors contracts, to find out and negotiate better service conditions.- In coordination with the Core Bank provider (Banregio), we carry out adjustments in the parameterization and configuration of the Sibamex system, for its correct operation according to the company's needs.- Created the guidelines and the technological strategy for the stability and business growth, not only in the volume of operations, but in the controls and requirements requested by the regulatory entities Show less

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  Self-employed

  Nov 2018 - Oct 2019

  Consultor Senior

  Assisted in the analysis, development and implementation of projects oriented to the use of information technologies for the stability and company grow up.

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  Fraga IT

  Dec 2019 - Jan 2020

  Information Technology Services Manager

  - Lead the engineer’s team with different specialization (Servers, Networking & Backups) and the processes of infrastructure administration for related services (help desk, monitoring, backups, etc.), such as control of access to users, email, interconnection (networks), storage, backups and DRPs.- The Policies and Procedures of the Service Management System (SGS) were revised and adjusted to a more simple and efficient Incident / Requirements Management flow. As well as the regulation of the process who affects any productive configuration Item, through a Change Management process documented and supervised. Show less

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  DISC IT Business Solutions

  Aug 2020 - now

  - Quality Assurance leader, implementing politics and procedures to make more efficient and consistent the different units operation, in order to have quality services not only to external clients but internally. Quality Management System administrator, verifying the services performance and the continuous improvement process.- Improvement projects supervisor, taking messures of efficiency and customer satisfaction impact.- Information security auditor, evaluating the implemented security controls and security governance, based on NIST and ISO 27001 frameworks. Show less

  • Senior process & quality assurance manager

    May 2024 - now

  • Senior Quality Assurance Lead

    Aug 2020 - Apr 2024