Robin Walker

Experience

• 

  Southwestern Bell Telephone Co.

  Nov 1985 - May 1987

  FACs (Facility Conversion Team)

  Worked on the SBC conversion team that traveled to Dallas and surrounding cities documenting the manually entered cable/pair information, cross connects, and details for upload into the new inhouse mechanized LEC systems.

• 

  Santa Fe Intl (Oil & Gas)

  Jan 1990 - Jan 1995

  Telecom Analyst

  Handled building phone switch admin and office moves for the Dallas, TX location. Reviewed and handled invoices and internal department call manager usage billing. Trained all admin support on the phone system features.

• 

  Pizza Hut

  Jan 1995 - Feb 2013

  Sr. Telecom Analyst supporting corporate and franchisee telecom provisioning and broadband implementation. Highly motivated and organized handling vendor management and large project implmentation. Experience leadning a team of 7 supporting telecom for Pizza Hut, KFC, Taco Bell and LJS/A&W. Supported Pizza Hut Operations with the Overflow Call Center telecom support. The Overflow Call Center handles all pizza orders that the restaurants cannot take in store and sends to the appropriate store via the broadband connection. Show less

  • Sr. Telecom Analyst

    Jan 2000 - Feb 2013

  • Sr. Telecom Analyst

    Jan 1995 - Jan 2013
• 

  Yum Brands

  Jun 1995 - Jan 2000

  Telecom Admin

  Telecom support for the Facilities Dept handling administration on the Avaya G3 and Audix voicemail system for all employees at the Addison location and the data center at the Hillcrest, Dallas, Tx office. Handled all office restacks, troubleshooting, wiring closets and invoice/billing reviews for local service, circuits and long distance.

• 

  OneSource Virtual

  Mar 2013 - now

  AMS Manager
• 

  OneSource Virtual

  -

  Product Support - Team Success Mgr