Zulker Nayen

Experience

• 

  Desh Cyber Limited

  Dec 2020 - Jul 2021

  Research And Development Engineer

  Job Responsibility:*Research about cybersecurity operation and tools*Making presentations on cybersecurity products and make technical documents related to those products*Attending networking activities to research and connect with prospective clients*Communicating with clients to understand their needs and offer solutions to their problems*Suggesting upgrades or added products and services that may be of interest to clients*Reviewing clients' feedback and implementing necessary change*Negotiating and renegotiating by phone, email, and in-person*Working with senior team members to identify and manage company risks that might prevent the growth Show less

• 

  Unicorn Healthcare Solution ltd

  Oct 2021 - Nov 2021

  Information Technology Executive

  Job Responsibility:*Troubleshooting system and network problems and solving software and hardware related problems.*Picking customers call and solve according to their issue.*Training and helping doctors to adapt the software .*Plan and execute to increase new customers for software usages.*Solving IT related problems assign by superiors.

• 

  Polyuno

  Dec 2021 - Aug 2023

  Customer Success Associate

  Job Responsibility:*Develop and maintain strong relationships with clients to ensure satisfaction and retention.*Proactively engage with customers to understand their needs and provide tailored solutions.*Identify opportunities for upselling or cross-selling based on customer usage and feedback.*Collaborate with internal teams to advocate for customer needs and drive product improvements.*Track and analyze customer metrics to measure success and identify areas for improvement.*Setting up email campaigns and finding leads.Ensure timely resolution of customer issues and effective communication throughout the process.*Develop and maintain strong relationships with clients to ensure satisfaction and retention.*Proactively engage with customers to understand their needs and provide tailored solutions.*Identify opportunities for upselling or cross-selling based on customer usage and feedback.*Collaborate with internal teams to advocate for customer needs and drive product improvements.*Track and analyze customer metrics to measure success and identify areas for improvement.*Setting up email campaigns and finding leads.*Ensure timely resolution of customer issues and effective communication throughout the process. Show less

• 

  Bengal Mobile QA Solution

  Jan 2024 - now

  Junior Software Quality Assurance Engineer

  Job Responsibility:*Conduct manual testing on web and mobile app versions of BRAC'S UPG digitalization program.*Create detaile and well-structure test cases & test plans and executed them.*Performe API testing using POSTMAN.*Prepare SRS documents.*Conducte various testing methodologies including smoke, sanity, black-box, white-box, and functional testing.*Contribute insights in client meetings for system improvement.*Analyze and resolve live issues reported by the support team.*Conducte re-testing and regression testing on post-bug fixes.*Track bugs through JIRA and configured web environments for development, staging, and production. Show less