Robin Mitchell-Henderson

Experience

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  ADC Telecommunication formerly Saville Systems

  Sept 1999 - Mar 2001

  Project Administrator

  •Support the project team and the Consulting Manager with global billing system implementation administrative tasks

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  Ceridian

  Mar 2001 - Mar 2003

  Bilingual Research Specialist

  •Conduct corporate and client case research in the fields of general research, elder care, adult disability and mental health.• Prepare research reports for clients accessing EAP services

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  Professional Targeted Marketing (PTM)/Formedic Communications

  Mar 2003 - Mar 2005

  Project Manager, US Database Research / US Research Quality Control Manager

  • Implement research processes while hiring and managing the project team and designing and directing major research projects while establishing technical training documentation.• Establishing the project scope and statement of work for manual and electronic research to be completed while compiling reports, analyzing data, monitoring media, industry and government sources of information relating to the company’s interests through Internet, journal and database research.• The accuracy of the database increased from 22% to 91% based on test mailings.• The rate of validation of state board information increased from 5 states per year to over 50 states per year.• Increased accuracy has resulted in lower lost costs with regards to returned mail. The creation of improved departmental procedures and training has resulted in increased efficiency of validating information.• Responsible for the validity and quality assurance of US Research Database while ensuring that project deliverables are met and that the project is brought to completion. Show less

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  Ceridian

  Mar 2005 - Mar 2015

  Bilingual Research Specialist & Research Team Leader

  • Manage and assign incoming research distribution to the department• Manage corporate and client case research in the fields of general research, elder care, adult disability and mental health.• Specializing in Western Canada and French client referrals through Internet and Database research.

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  Homewood Health

  Dec 2016 - Mar 2019

  National Triage Executive Administrator

  • Triage administration of clients to our national inpatient and intensive outpatient clinics and hospital. • Manage the administration for the Executive Vice President of Stay at Work Services and Clinical Services and the Executive Vice President of Growth and Strategy.• Create corporate presentations and slide decks for internal and external use, manage schedules, travel and expense reimbursements for two Executive Vice Presidents.

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  Magna International

  Mar 2019 - now

  • identify, preserve, collect, produce, and manage electronic information for litigation and investigations• assist with issuing preservation holds, managing data collections – electronic and physical• development, coordination, and monitoring of the ISRC’s global communications and mandatory training courses• assist with Information Governance initiatives and maintaining Magna’s Global Record Retention Schedule and strategy discussions in the event of audits, investigations, and/or litigation Show less • Lead and participate in medium sized OCM projects and initiatives• Develop, maintain, and monitor OCM project plans and roadmaps• Collect project intake information for project and resource planning• Responsible for delivering outcomes tied to technology business value and optimization of end user experience for global initiatives• Implement a thoughtful training approach and work to drive faster adoption, greater utilization and proficiency around the changes impacting employees in the organization• Provide data analytics for the Organization Change Management team using PowerBI, Tableau and SAP S/4HANA• Developing the annual Cybersecurity Awareness campaigns Show less • Build and design various SharePoint site collections and provide site administration• Create communications for global campaigns in Poppulo/Newsweaver.• Design and create eLearning courses in Articulate360, publish courses in learning management systems such as SuccessFactors. • Maintain and monitor OCM project roadmaps and training plans• Facilitate change adoption within the organization for various campaign initiatives. • Assisting in the implementation of the Workday project: coordinating global translations (17 languages), supporting train-the trainer sessions, SharePoint site administration and development • Supporting the annual Cybersecurity Awareness campaign Show less • Responsible for the calendar management, expenses, meeting scheduling including webcasting, presentation preparation and international travel coordination for both the CIO, VP IT & Digital Transformation and the VP of IT Business Relationship Management.• International event management of Magna Global IT annual conferences that are held in Austria, China and North America (500+ attendees).• Responsible for program activities and coordinating the social event, promotional materials, accommodations, venue booking, vendor walk through and budget maintenance and reconciliation. Show less

  • Cyber Security & Information Governance Analyst

    Aug 2024 - now

  • Change Management Coordinator

    Jul 2022 - Aug 2024

  • Change Management Consultant

    Jan 2020 - Jul 2022

  • Global Event Coordinator/ Executive Administrator

    Mar 2019 - Jan 2020