Jamaluddin Shaikh

Experience

• 

  Group 7 General Trading Co.

  Jun 2007 - Apr 2011

  System Network Administrator

  • Support the design, engineering and project readiness of Polycom video conference IP solutions.• Installation, Support and Management of Network Devices including: Routers, Switches, Firewall and WAN devices.• Provide technical responses/proposals and support of smart board interactive white board (Smart Technology System.).• Install, configure and maintain Ethernet networks, network cabling, and other related equipment, devices, and systems.• Installation and Support for Polycom System Video and Audio device.• Attending customer for the support of the Networking and Video conferencing (Polycom). Show less

• 

  Tawasul Telecom

  May 2011 - May 2015

  Working as a Network Engineer (ISP - Core Network) - Managing, supporting and troubleshooting the ISP Core Network.• Designing, implementing Tawasul Telecom core network based on MPLS to offer L2, L3 VPN Solutions to customers.• Managing (troubleshooting, maintenance and upgrading) Tawasul Telecom MPLS Core Network consisting of International POPs.• Providing Level3 support to NOC Department and other operations teams with regards to IP/MPLS infrastructure and escalate to vendors for the major issues. • Dealing and coordinating with different Service Providers/Partners for setting up of NNIs (Network to Network Interconnect).• Coordinating and supporting with ISP Core Network management and operation.• Actively supporting pre-sales team to design network solutions for the customer. • Installation, Support and Management of International IP/MPLS Backbone Circuit.• Provide consultancy for designing customer solutions to the presales team.• Plan and execute network outages & software & hardware upgrades.• Monitor and maintain core SLA statements.• Checking the Core Network Policies and managing reports and documentations.• Installation of New POP (Point of Presence) in different countries.• Network troubleshooting in case of network failures.• Creating QoS Policies in the Core and Customer traffic.• Coordination with Cisco TAC for Core device fault and troubleshooting. Show less Working as a Network Engineer (Level-2) - Supporting, Monitoring and troubleshooting the ISP network problems.• Coordinating and supporting to the international/Local MPLS Traffic Engineering services with international providers.• Monitoring and escalating issues with Internet/Data STMs and DS3 connectivity providers. • Troubleshooting routing and switching part of PE/CE end.• Updating the customer configuration policies as per their requirement.• Escalating problems to the network consultants and network Managers• Monitoring Network Health and creating reports.• Problems/Fault Remedial documentations• Supporting and remotely troubleshooting of local and International corporate customers. Show less • Operation and maintenance of Cisco Routers and Switches.• Assist in the establishment and implementation of LAN and WAN. Performing daily monitoring of network utilization, network traffic.• Co-Ordination with Customers for support like server, Bandwidth, Backup status, traffic utilization, etc.• Upgrade and maintain Company Monitoring System through performing following tasks:• Escalating problems to the network consultants and network Managers• Adding host and services associated to it to Nagios (Open source Monitoring System) using scripts and SNMP.• Adding hosts and creating graphs in Cacti (Open source Application using RRDtool) using Scripts and SNMP• Performing Administration of RT (Request Tracker) as Ticketing System.• Monitoring the customer traffic and creating monthly usage report.• Handling Backup for customer data. Show less

  • Senior Core Network Engineer

    Jun 2014 - May 2015

  • Sr. Network Engineer

    Nov 2012 - May 2014

  • Network Operations Center Engineer

    May 2011 - Oct 2012
• 

  Qatar Computer Services Wll

  Jun 2015 - now

  Senior Network Engineer