Abby Bighouse

Quality Control and R&D Scientist

1000 followers

Detroit Metropolitan Area

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Timeline
About me
Senior Project Manager | Business Planning & Operations @ Starbucks
Education
- Cornell University
  2010 - 2014
  Bachelor of Science (BS) Food Science
  Activities and Societies: Chocolate and Confections Technology Club (CHOCTECH), Food Science Club
- Cornell University
  2020 - 2021
Experience
- Red Jacket Orchards
  Dec 2013 - Sept 2014
  Quality Control and R&D Scientist
  This role contributed to the success of the business by ensuring highest quality juice products were manufactured and bottled according to specifications.
- Temple Turmeric (formerly TumericALIVE)
  Oct 2014 - Jul 2015
  Beverage Operations & Quality Assurance Analyst
  This role contributed to the success of the business by ensuring highest quality HPP beverage products were manufactured according to business needs.· Coordinated purchasing and shipment of raw materials to two co-manufacturers and ensured on-time and in-specification production of cold-blended HPP beverages.· Developed new product formulations within design limits for cost, Calories, taste, and desired ingredients. Provided guidance for labeling requirements.
- Alliant Food Safety Labs, LLC
  Jul 2015 - Feb 2016
  Technical Services Coordinator
  Coordinated and executed shelf life studies, microbiological challenge studies, and nutrition labeling projects for clients.
- Cisse Cocoa Company
  Feb 2016 - Sept 2016
  Operations Manager
  This role contributed to the success of the business by ensuring highest quality dry-mix products were manufactured according to business needs.· Coordinated selection, negotiation, and purchasing of raw materials to three dry-mix co-manufacturers and arranged inbound and outbound freight.· Developed new product formulas utilizing upcycled and natural ingredients.
- Alliant Food Safety Labs, LLC
  Sept 2016 - Aug 2017
  Technical Services Manager
  This role contributed to the success of the business by acquiring and advising clients on technical services provided by the lab.• Project managed over 50 client requests from client acquisition to study design, execution, and results analysis & reporting.• Collected and interpreted microbiological results including but not limited to those pertaining to shelf life studies, microbiological challenge studies, and environmental sanitation validation.
- Starbucks
  Aug 2017 - now
  This role contributes to the success of the business by identifying & closing gaps in business process to help partners (employees) perform at their very best.· Project manages small to medium cross-functional projects in areas of partner training & development, supplier relationship management operations, and product quality data actionability & visualization.· Works with end-users and leader stakeholders to capture VOC, pain points & desired end-states to create planful approach for project execution and close.· Utilizes agile methodology, HCD, Kaizen and lean principles in everyday work. Show less This role contributed to the success of the business by forming relationships with supplier partners to sustain product quality and mitigate risk to the supply chain.· Managed portfolio of over 30 low-medium risk food suppliers: analyzed and trended product quality data to influence change or corrective action where necessary to drive improvements to end-users such as consumers, retail store partners and warehouse employees.· Conducted facility food safety & quality audits and worked with suppliers to close gaps to mitigate risk to product. Show less
  - Senior Project Manager - Store Operations, Business Ops & Organizational Effectiveness
    Jan 2023 - now
  - Board Member - Women's Impact Network
    Aug 2022 - Apr 2023
  - Senior Project Manager - Retail Ops Services, business planning & PMO
    Jun 2022 - Mar 2023
  - Project Manager - product safety & quality
    Oct 2020 - Jun 2022
  - Senior Project Manager, Continuous Improvement (time-limited assignment)
    Oct 2021 - Jan 2022
  - Quality Assurance Specialist
    Feb 2018 - Oct 2020
  - Regulatory Affairs Specialist (Contract)
    Aug 2017 - Feb 2018
Licenses & Certifications
- LUMA Certified Facilitator of Human-Centered Design
  LUMA Institute
  May 2022
- LUMA Certified Instructor of Human-Centered Design
  LUMA Institute
  Nov 2022
- Agile Project Management (ICP-APM)
  Cprime, Inc
  Nov 2021
- LUMA Certified Practitioner of Human-Centered Design
  LUMA Institute
  Aug 2021
- Learning Program Management
  LinkedIn
  May 2021
  View certificate
- Change Management
  ECornell
  Feb 2021
- PCQI
  Food Safety Preventive Controls Alliance (FSPCA)
  Jan 2018
- Juice HACCP
  Cornell University
  Feb 2014
- Six Sigma Green Belt (CSSGB)
  ASQ - World Headquarters
  Aug 2020
Honors & Awards
- Awarded to Abby Bighouse
  Starbucks Bravo! Award Starbucks Coffee Company - Catalyst Labs Dec 2021 The Starbucks Bravo Award recognizes partners that achieve goals that support the mission, values and objectives of Starbucks. Partners that receive the Bravo! Award continuously strive to be their best while courageously leading themselves and others to achieve exceptional results.This award was received for completing a coaching journey of one employee during their continuous improvement learning journey.
- Awarded to Abby Bighouse
  Starbucks Bravo! Award Starbucks Coffee Company - LS Food Team Oct 2019 The Starbucks Bravo Award recognizes partners that achieve goals that support the mission, values and objectives of Starbucks. Partners that receive the Bravo! Award continuously strive to be their best while courageously leading themselves and others to achieve exceptional results.This award was received by the LS Food Team for significant contributions made to work on Project Clones: "The LS Food Team is pleased to recognize you with a Bravo Award for your work on Project Clones… Show more The Starbucks Bravo Award recognizes partners that achieve goals that support the mission, values and objectives of Starbucks. Partners that receive the Bravo! Award continuously strive to be their best while courageously leading themselves and others to achieve exceptional results.This award was received by the LS Food Team for significant contributions made to work on Project Clones: "The LS Food Team is pleased to recognize you with a Bravo Award for your work on Project Clones. You have been a tremendous partner in guiding a new way of working for the enterprise. You have challenged the status quo both internally, and with our suppliers, creating a better product launch while ensuring that we continue to uphold the highest standards of Food Safety. This project is worth $60 MM in sales to the Licensed Store BU, in addition to solving a key pain point for remote company operated stores, and would not be on track without Abby’s work." Show less
- Awarded to Abby Bighouse
  AACT John Kitt Memorial Scholarship American Association of Candy Technologists (AACT) Jul 2013 This Scholarship Award is presented to a student who demonstrates an interest in confectionery technology that is currently majoring in Food Science, Chemical Science, Biological Science or a related area. The demonstrated interest in confectionery technology can include many activities including but not limited to research projects, work experience and formal study.