Andrey Bobrovskiy

Experience

• 

  TransNational Payments

  Aug 2017 - Jan 2019

  Content Specialist

  • Created 100+ SEO-friendly blogs and articles to raise brand awareness and customer engagement• Developed content for dozens of industry pages, promo pieces and email campaigns to generate leads• Increased domain authority via keyword optimization and link acquisition from high-ranking sites• Managed social media channels and achieved double-digit growth in LinkedIn and Facebook followers

• 

  Bandwidth Inc.

  May 2019 - now

  • Lead the support content development process and serve as the final check for all written content in the Bandwidth Support Center• Manage the information architecture for the Bandwidth Support Center and perform design, structure, and content improvements based on the user and agent feedback• Partner with product leaders and subject-matter experts to enable the self-creation and self-validation of support content for external and internal audiences• Serve the Bandwidth Service Experience Team by supporting peers, projects, and other initiatives in a leadership role Show less • Oversaw the development and publication of new content, as well as updates to existing content, in the Bandwidth Support Center• Collaborated with internal teams across Bandwidth to elicit new ideas and create support content for new product and feature launches that meet the needs of end users and key stakeholders• Performed ongoing content and structure improvements in the Bandwidth Support Center based on the internal and external feedback• Managed a process that activates subject-matter experts and leverages teams across Bandwidth to help further develop support content Show less

  • Support Content Manager

    Mar 2022 - now

  • Support Content Specialist

    May 2019 - Feb 2022