Danny Finale

Experience

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  Bauer's Intelligent Transportation

  Dec 1999 - Sept 2003

  Client Services

  • Focused on turning incoming phones calls into sales while exceeding individual sales goals in conjunction with the rest of the team to achieve company monthly and yearly sales goals.• Handled and resolved customer concerns/complaints through diplomacy and effective communication to achieve amiable results for both parties. • Monthly revenue record of $259,000 in May 2003 and yearly revenue record of $1,757,000 in 2003. • 3 Time Employee of the Month.

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  Compass Transportation

  Feb 2004 - Apr 2008

  Charter Sales Manager

  • Focus was to exceed sales goals monthly and yearly while continuing to grow as a company while maintaining excellent customer service. • Conferred with potential customers regarding transportation needs and advise customers on types of equipment offered.• Oversaw and managed independent contractor driver team to ensure that the work was accomplished within organizational policies and contractual obligations.• Maintained and serviced multiple high importance accounts including Genentech, Yahoo!, Major League Baseball, Major League Soccer, Academy of Arts, Stanford University, etc. • Promoted to Charter Sales Manager from Charter Sales Assistant within five months of employment. • Monthly revenue record of $492,000 in Sep 2007 and yearly revenue record of $3,623,000 in 2007. Show less

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  AbsolutelyNew

  Aug 2008 - Jun 2009

  Innovation Director

  • Focus was to sell potential customers on Inventor Package which consisted of protecting idea with provisional application for patent, professional development, marketing of product and licensing agreement. • Daily meetings with inventors, copywriters, artists, idea consultants, licensing and marketing teams to discuss and analyze inventions.• Extensive daily collaboration and coordination between myself and registered patent attorney. • Promoted to Innovation Director from Idea Consultant within 6 months of employment. • Monthly record of 13 Idea leads closed in October 2008. Show less

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  Bauer's Intelligent Transportation

  Jun 2009 - Jun 2011

  Yahoo! Account Manager

  • Oversaw and managed the work of driver and operation teams to ensure that the work was accomplished in a manner consistent within organizational goals and contractual obligations. • Conferred with customers by telephone or in person to provide information about transportation options, listened to feedback and ideas for system improvements.• Implemented schedule and policy changes.• Handled and resolved customer concerns/complaints through diplomacy and effective communication to achieve amiable results for both parties. Show less

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  Stanford University

  Jul 2011 - now

  Transportation Operations Supervisor

  • Promote alternative transportation via the Marguerite system by providing customers with travel suggestions and information sources, such as schedules, available transit options and maps. • Lead scheduler on new and modified routes to improve passenger experience and on-time performance.• Recommend transportation systems improvements based on passenger feedback, changing dynamics of campus, construction impacts and traffic patterns. • Collaborate with Transportation Operations Manager and decision makers to identify and solve challenges or implement changes. • Obtain and examine all relevant information to access validity of complaints and to determine possible causes, such as driver error, mechanical breakdown or vehicle accident. Show less