Anna Faber

Experience

• 

  Ancora Sp. z o.o.

  Dec 2008 - Feb 2015

  Restaurant Manager

  - Maintaining contacts with business partners- Recruiting, training and supervising staff, ensuring needed coverage for each shift- Organizing the restaurant for the Michelin Guide inspectors; the restaurant received a Michelin Recommendation- Planning menus according to the seasonal products availability and market trends- Ordering supplies- Organization and supervision of events- Liaising with customers, employees, suppliers, sales representatives etc.- Handling administration and documentation Show less

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  Bienvenue Apartments Kraków Old Town

  Nov 2016 - Mar 2019

  Business Owner

  - Successfully managing property day-to-day operations to achieve great performance, profitability, and 100% guest satisfaction- Coordinating and implementing marketing strategies for the property rental- Creating procedures for handling reservations, cancellations, no-shows- Monitoring payments for rent, late fees, and damages and ensuring their timeliness to keep company's liquidity- Handling a wide variety of customer needs and concerns- Acquiring new business partners and creating business relationships with them- Communicating with existing and prospective clients to establish a strong professional relationship- Preparing of property budgets and ensuring costs are within the budget- Improving property rating on Booking.com Show less

• 

  Brown Brothers Harriman

  Apr 2019 - now

  - Controlling and managing of all the upcoming requests in regards to Team’s priorities and capacity- Motivating, mentoring, guidance and support to direct reports and other staff- Escalating high exposure issues to Management- Serving as an escalation point for client's issues and deliverables- Ensuring any service issues are addressed immediately and escalated accordingly- Overseeing team members work to ensure client deliverables are met timely and accurately- Ensuring that policies and procedures are adhered to on a daily basis and having this evidenced overseeing and preparing all sample files required for internal or external audits- Assigning workloads to ensure client and internal deadlines are met- Working on process flow improvements and introducing efficiencies- Working effectively with internal departments or third party providers to prioritize clients requests, deliverables and resolving issues- Introducing and familiarizing clients with new technology, automation tools and products Show less - Working closely with supervisors on audit, updating checklists and procedures as needed with continuous updates as per business requirements- Suppporting Team's supervisor by taking over escalation cases and other management tasks where needed- Acting as a buddy and process trainer for new joiners in the team- Acting as the role model and trainer for less experienced Team members- Assigning workload to ensure client and internal deadlines are met- Processing dividends weekly, monthly, quarterly and yearly as declared by the funds and updating Fund Accountant on trading activity- Proactively responding to client inquiries on a daily basis- Working effectively with internal departments or third party providers to prioritize client's requests, deliverables and issue resolution- Participating in team based projects and audits- Utilizing relevant internal technology solutions to effectively manage clients inquiries- Where required, monitoring receipt of all client documentation (tax, Accounting Elections, KYC, account i information, authorized signers, etc.) and analyzing exposure of missing documentation to BBH/client- Ensuring department procedures and controls are followed and adhered to Show less - Monitoring transaction flow on investment funds: inputting, checking and approving all the transactions on daily basis- Processing investor transactions accurately- Processing trades amendments/cancellations- Ensuring all the inquiries are resolved in a timely manner, investigating and resolving inquiries and exceptions- Handling pre-trade checks to ensure compliance with internal and external regulations, checking the trades against restrictions and limits stated in the Fund Prospectus- Preparing, approving, delivering pre-pricing and post-pricing reports to the Clients- Ensuring correct settlement of trades- Performing reconciliation between various systems: SWIFT or NSCC platforms- Responding to all inquiries received from other teams, Relationship Managers and Clients- Collaborating with other departments and external parties to identify, analyze and resolve issues and discrepancies- Identifying problems at an early stage and escalating as necessary- Issuing shareholder correspondence, including statements at month end and as requested by shareholder- Ensuring that policies and procedures are adhered to on a daily basis and having this evidenced- Collaboration with Fund Accounting team to ensure timely NAV receipt- Providing support to the team in establishing reliable client contact through prompt follow-up- Interacting and establishing reliable relationships within the transfer agency team Show less

  • Transfer Agency Team Leader Associate

    Mar 2025 - now

  • Transfer Agency Team Leader

    Feb 2024 - now

  • Transfer Agency Supervisor

    Mar 2022 - Feb 2024

  • TA Transaction Processing Senior Representative

    Jun 2021 - Mar 2022

  • Investor Services Specialist

    Apr 2019 - May 2021