Aman Pandey

Experience

• 

  Bentysiyal Health Pvt Ltd

  Jan 2019 - Jan 2021

  Patient Account Representative

  *Patient Calling ( To collect the Outstanding Amount for Doctors in USA )*Payment Posting ( Backend Work for Updating Accounts)*Account Receivable (As Submitting and clearing Claims for Doctors from Insurance Companies )

• 

  AI Investor

  Oct 2021 - now

  Senior Customer Service Representative

  • Efficiently managed a high volume of service queries for broadband, TV, and landline, ensuring timely and satisfactory resolutions for customers.• Demonstrated strong product knowledge, providing accurate information on telecom services and troubleshooting technical issues to enhance customer satisfaction.• Successfully assisted customers in upgrading their contracts, presenting available options, and tailoring solutions to meet their needs, resulting in increased customer loyalty.• Consistently achieved and exceeded customer satisfaction targets, contributing to the team’s overall performance and recognition for exceptional service.• Assisting New Joiners as Support Staff for Product assistance.• C-SAT (8.0) Average calls/Per Day ( 50 ) Show less