Deepika Malavade

Experience

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  Cognizant

  Dec 2010 - Apr 2014

  Senior Engineer / Duty Operations Manager

  - Implemented global ITIL V3 practices to ensure service quality and meet SLAs.- Monitored incidents in distributed and mainframe environments to uphold SLAs, communicating updates to Project Managers.- Developed SOPs and applied Lean Six Sigma for process efficiency.- Managed KPIs for Marks and Spencer, optimizing performance.- Led Major Incident Management, collaborating to prevent SLA breaches.- Strong collaboration skills in team and independent settings.**Major Incident Manager Role (bullet points):**- Lead responses to major incidents, coordinating swift resolutions.- Prioritize and manage incident escalations effectively with stakeholders.- Implement best practices for faster response and minimal impact.- Analyze incident trends and conduct root cause analyses.- Facilitate post-incident reviews for process enhancement. Show less

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  AdviseHub

  Apr 2016 - Jun 2016

  Project Manager Intern

  - Proficient in resource planning utilizing MS Project and MS Excel.- Spearheaded the adoption of agile interactive project delivery methodologies.- Directed and coordinated project activities within the team.- Organized daily stand-up meetings to enhance project communication and alignment.- Played a key role in market research and competitor analysis initiatives.- Developed sprints and user stories for web structuring projects, ensuring clear objectives and streamlined execution. Show less

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  Five9

  Oct 2016 - Nov 2019

  Cloud Operations Change Manager , Technical Operations
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  Splunk

  Nov 2019 - Mar 2024

  Cloud Ops Change / Release Manager
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  Five9

  Apr 2024 - now

  Cloud Ops Change Manager , Production Engineering Team

  Leadership in Change Management: As the Technical Change Manager, I lead and oversee all technical changes within our production environment, ensuring smooth execution and minimal disruption.Ensure all change processes strictly adhere to SOX compliance guidelines to mitigate risks and maintain regulatory standards.Facilitation of Stakeholder Alignment: I chair meetings dedicated to change management, fostering collaboration among stakeholders to ensure changes align with organizational goals and technical standards.Ensuring Operational Stability: My role focuses on maintaining the stability and efficiency of our production environment, balancing the implementation of changes with the need to minimize risks and downtime.Driving Continuous Improvement: I drive continuous improvement by implementing structured change management processes, enabling our team to innovate and adapt to evolving technical needs effectively. Show less