Tony Baldo

Experience

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  P&G Venezuela

  Nov 1991 - Dec 1993

  Mainframe Operator
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  Grupo CHB

  Jan 1994 - Mar 2000

  Gerente de administracion y mercadeo

  Se cordino la construccion de varios conjuntos residenciales, permisologia con diferentes alcaldias, ademas se realizo la adquisicion de otras empresas que terminaron formando el grupo, en el area de alimentos y comedores industriales, publicidad, construccion y sistemas.En el area de Alimentos de elaboro un sistema de reparto de comida a domicilio con una de las primeras lineas 800 y su respectivo call center. Se realizo la cordinacion de los diferentes menus, y el manejo del personal correspondiente.La empresa constructora se encargaba de las obras que tenia la empresa, desde movimientos de tierras, hasta construccion tradicional y con estructura metalica.En la empresa de publicidad se cordinaron las campañas exitosas de publicidad con venta de conjuntos residenciales completos en menos de 60 dias. Show less

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  ZeusWebmaster.com

  Jan 2000 - now

  Owner
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  Trasnocho.com

  Jan 2000 - Jan 2004

  DIrector

  100% code development, SQL managment, complete design

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  TravelUSA

  Jan 2004 - Dec 2005

  Call Center Manager

  Planning and implementing call center strategies and operations; improving systems and processes; managing staff.Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies (Dialer operation, VoIP installation and management); defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Purchasing Radio spots in LatinAamerica, Honduras, Nicaragua, Costa Rica, El salvador and Mexico.Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades. Show less

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  LosTabaratos.com

  Jan 2006 - Dec 2006

  Website Project Manager

  Establishes Web project scope by studying strategic business drivers; discovering and validating business and technical requirements and parameters; obtaining input from subject-matter experts; examining and recommending changes to current business practices; developing and writing proposals.Develops Web solution by formulating objectives; planning project life-cycle deliverables and resource availability and application; preparing installation and modification specifications; leading the exploration, evaluation, and design of technical solutions.Implements Web solution by monitoring project progress; tracking action items; conducting design and implementation reviews; examining, researching, and resolving issues; escalating issues to appropriate authority; responding to team members' concerns; coordinating requirements with interested departments.Assures quality Web solution by developing and completing test plans; maintaining project and technical documentation.Accomplishes work requirements by orienting, training, assigning, scheduling, coaching employees; following production, productivity, quality, and customer-service standards; identifying work process improvements.Meets cost standards by monitoring expenses; implementing cost-saving actions.Provides project status reports by collecting, analyzing, and summarizing data and trends.Updates job knowledge by tracking technology and project management advances; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less

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  Hurbania.com

  Apr 2008 - Feb 2010

  Website Project Manager
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  Rodman Think Branding Llc

  Feb 2010 - Aug 2015

  Marketing Specialist

  Create, develop and implement sales strategiesPlan, organize and manage all sales activitiesIdentify, analyze and implement new methods and techniques to determine sales growthAnalyze the company's sales policies and recommend proper improvements and changesEstablish and implement sales objectives and goalsAssist, support and coordinate sales personnel in performing daily sales activitiesPrepare and handle sales annual budgetsAnalyze markets in order to identify new sales and business opportunitiesAnalyze, interpret and evaluate the effectiveness of sales, methods, costs and resultsHandle customer complaints and solve conflicts within the companyHandle promotional materials and coordinate advertisingCompile and track sales dataMaintain good long term relationship with customers, sales staff and suppliersPromote positive relationships with vendors and distributorsParticipate at trade fairs and other eventsOrder and maintain materials and merchandiseHandle both field and indoor sales activitiesPrepare and analyze complex and technical specifications of productsEvaluate market demand and try to meet customers needs and expectationsProvide customer services after selling the product or serviceProvide customers relevant information about the products and services the company sellsRecruit, train and collaborate with sales representativesMotivate and reward the sales team Show less

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  Atencion VIP USA

  Nov 2013 - May 2015

  Owner

  es un servicio de atención VIP para clientes exclusivamente de habla hispana, totalmente trilingüe (Inglés, Francés y Español). Otro de los valores agregados, es que no es un servicio solo para la gente de más alto poder adquisitivo, porque no se necesita ser millonario para querer y merecer vivir bien. En Atención VIP USA tenemos planes para familias, turistas, ejecutivos empresarios e inversionistas. Nuestra misión es atender a gente educada, para hacerle la vida más fácil, a bajo costo, con una amplia gama de servicios disponibles. Y más allá de nuestra misión, tenemos como visión el ideal de atender a todos los clientes de habla hispana en todo el territorio de los Estados Unidos y darles la libertad de disfrutar de la vida sin necesidad de preocuparse por el día a día y los problemas de las actividades que un asistente podría encargarse. Aunque el mayor valor que posee nuestro servicio es la confidencialidad, nosotros no decimos quienes son nuestros clientes, nuestros clientes hablan por nosotros y recomiendan nuestro servicio, porque nadie tiene porque saber dónde y cómo está usted disfrutando de los Estados Unidos. Show less

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  Miami New Construction Show

  Aug 2015 - Jan 2016

  IT Marketing Specialist

  Design Email marketing campaign.Use Mailchimp, Sendblaster, Turbo SMTP to send the campaignUse MailStyler to design Responsive emailsUse MailList King to recollect email database from the employees and create regular emails databases. Maintain Email Databases (clean and add new subscribers to the multiple databases)Text Message marketingSocial MediaBig Data management

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  Bumoo LLC

  Jan 2016 - Apr 2016

  Marketing Specialist

  Inbound Marketing Specialist Design Email marketing campaign.Use Mailchimp, Sendblaster, Turbo SMTP to send the campaignUse MailStyler to design Responsive emailsCapsUse MailList King to recollect email database from the employees and create regular emails databases. Promotional ProductsMaintain Email Databases (clean and add new subscribers to the multiple databases)Text Message marketingUniformsSocial MediaPrinting MaterialsBig Data managementSocial MarketingWeb Design Joomla and WordPressManage and coordinate activities for all marketing team (Graphics Designer, Web Designer, Programmer, Bloggers, Social Network Specialist, Copywriters) by account, customers, projects and campaign. Show less

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  786.Marketing Agency Corp

  May 2016 - now

  Creative Director

  Insures the timely development and execution of plan, campaigns, and projects to assure earnings, growth, and profit goals are achieved. Plans, develops, and defends budget recommendations, work goals, measurements, and training requirements necessary to provide both profitable and quality service to clients. Provides detailed information and cost estimates to assure accurate data on which to plan and develop functional objectives and budgets leading to stable and profitable accounts. Supports other regional directors as requested and as resources permit. Provides leadership/motivation and conveys the vision and values of the agency to staff. Cooperates with the local account service directors to resolve differences which may lead to discord in the office. Oversees creative consultations with account teams to assure appropriate creative strategies, adequacy/accuracy of input, schedules, budgets, production support, necessary reviews, and client presentations. Trains and supervises assigned staff of writers, artists, production and traffic personnel; oversees their execution of all creative efforts to insure they are on strategy, on budget, and on schedule.Keeps the account team leaders aware of the use of outside services and materials to assure timely billing and to minimize write-offs.Recommend staffing and compensation changes.Assures the staff adheres to established agency policy/procedures, with special emphasis on the purchase of outside services.Maintains external professional relationships to assure the ongoing availability of specialized expertise, gifted freelancers, and reputable studios/producers when their services are required.Participates in the new business efforts as directed.Executes duties and assignments as directed in compliance with corporate guidelines and objectives.Facilitates and promotes corporate initiatives and values throughout the function. Show less

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  786marketingPE

  Jan 2018 - now

  Socio

  Socio y representante de la principal en USA.