Monica Thomas

Experience

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  CardWorks

  Jun 2003 - Jul 2018

  - Reviewed customer's file for signs of inconsistent activity and potential fraud- Processed fraudulent and dispute claims to find a resolution for accounts- Educated customers on best practices when using credit cards to promote best customer experience- Specialized in negotiations with clients to bring in revenue on outstanding accounts- Executed team-building exercises for knowledge transfer within the organization- Consistently was in top 10% of collections associates, won 2 awards for bringing in the most revenue - Maintain a monitoring average of 98% which was 3% better than the company’s goal Show less

  • Client Relationship Manager

    Mar 2015 - Jul 2018

  • Collections Manager

    May 2012 - Mar 2015

  • Card Services Specialist(Front End-Collections, Back-End Collections, Fraud, and Disputes)

    Jun 2003 - May 2012
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  Credit Power LLC

  Mar 2019 - Jul 2020

  Credit Specialist

  Assist consumers and clients with credit analysis and goal setting to improve overall credit. Assist CEO with organizing and managing daily tasks. Assist with training new hires. Successfully met monthly goal for enrolling clients which increased the company's revenue.

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  Berkshire Hathaway HomeServices The Preferred Realty

  Sept 2022 - now

  Assist people/businesses achieve their real estate goal in purchasing and selling real estate. Assist new(er) licensed real estate agents learn the real estate business, important documents, and grow their business. Train new and seasoned agents on writing up contracts, using technology in business, negotiations, etc.

  • Licensed Real Estate Agent

    Aug 2018 - now

  • Mentor

    Jul 2021 - Oct 2024

  • Real Estate Office Trainer

    Sept 2022 - Aug 2023
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  University of Pittsburgh

  Oct 2024 - now

  IT Customer Success and Engagement Technician

  Ensure efficient on-site IT support to academic and administrative departments. Collaborate effectively with team members to enhance IT service delivery and achieve shared objectives. Resolve IT issues through troubleshooting and solution implementation. Cultivate strong communication channels with diverse university stakeholders, fostering positive working relationships.