Aneesha Bisen

Experience

• 

  Accenture

  May 2018 - Nov 2018

  Associate Application Developer

  Java Application Developer, stream - Java Developer ( Java core and Java advance)

• 

  HDFC Headquarters

  Jan 2019 - Feb 2021

  Incident Management (Network and Security) profile includes managing heavy banking applications and their backend infrastructure (BFSI technical domain). Managed HDFC International Banking (outward remittance), Net Banking and Mobile banking) at Backend IT for system uptime and efficient performance, debugging real time bank transactions at server level and generating JVM logs for technical analysis,hands on experience with WebSphere, server operations, networking and basic cyber security, dealt with oracle DB, Linux and Unix servers for troubleshooting IT Incidents.On the management side, also worked for end to end pro active monitoring of network and security devices for uptime and stable performance, effective regular health checks and ontime actions from backend on all Banking alerts and server notifications on Production site,Tracking and reporting of Incident management KPIs, vendor (third - party)management, Change and Release management, smooth banking audits (IT) ensuring no audit observations with RBI and HDFC internal audits, overall responsible for business SLA and resolved call IDs (Banking issues). Show less End User Computing (EUC) an IT Team which manages HDFC bank business apps at backend level for best world wide and in-house usage of banking apps, eliminating app crashes, app and infra maintenance, device compatibility issues and managing overall app at user peaks PAN India , which includes troubleshooting technical glitches at backend IT . Hands on experience with the following platforms for managing Banking apps - Citrix - Virtual Desktop Infrastructure, Citrix - Xenapp, Citrix - Mobile Device Management, Apple - JamF, VDI_VPN). Worked for ensuring no VPN audit observations with RBI and HDFC internal audits, Designed and revised standard operation procedure for VDI-VPN and MDM and participated in banking drill activities. I have also contributed in designing new VPN architecture for HDFC headquarters along with VDI specialist and managed VPN issues for HDFC, single handedly. Show less

  • Deputy Manager - (IT- TS and SD) Incident management ( Network and Security) HDFC Securities

    Jan 2020 - Feb 2021

  • Management Trainee - End User Computing (IT - EUC)

    Jan 2019 - Jan 2020