James Winters

Experience

• 

  Ameristar Casino Resort Spa St. Charles

  Feb 2012 - Jul 2015

  Slot Technician

  Assembled and Installed slot machines. -Assembled new games in casino warehouse -Installed new/old games on casino floor -Wired new machines to Cisco fiber network through out casinoMaintained/repaired slot machines. -Replaced worn/broken parts to include electronic peripherals (bill validator, printer, monitor, digital/analog buttons, lights) also mechanical parts door latches, locks, swing arms Repaired computers and electronics for table games. -Diagnose, repair, replace, computers for game signs including progressives -Repair/replace card shufflers -Other misc technical issues as asked for by managementTake calls to assist customers and other employees with technical issues. -Explain pay tables and game rules to customers. -Diagnose missing money in machines ( I put money in the machine but its not showing up in game) -Fix issues on the spot with customers, ex: touchscreen not working, broken buttons/game piecesWork with Missouri Gaming commission to verify game integrityAssisted other departments within casino with technical issues -Security's Drivers License reader -Service departments radios and misc electronics Show less

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  Thomson Reuters

  Mar 2015 - Apr 2019

  Technical Specialist

  Developed a mastery of key Thomson Reuters productsSupported RMDS (ADH, ADS, DACS, ATS), RDFD, Elektron Hosting, Elektron Edge, and numerous enterprise products Responsible for replication and resolution of client infrastructure issuesResponsible for installing and maintaining my own Linux (RHEL) infrastructure for my test environmentDeveloped a strong skill set in Linux system administration, data manipulation, bash scriptingDeveloped strong rapport among clients and business units to promote an efficient work flowEstablished working relationships with globally diverse business units and third partiesMaintained positive expectations and relationships with clients Show less

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  LSEG Data & Analytics

  Apr 2019 - Dec 2020

  Site Reliability Engineer

  -Support global network of market data infrastructure of over 8000 servers (Oracle Linux, Red Hat, Solaris, Windows) including troubleshooting application, network, OS, and hardware issues.-Subject matter expert in Refinitiv's cloud (AWS) products. -Created training documents, videos, and guides for our cloud products and conducted live training sessions for colleagues and managers globally.-Assisted colleagues and development support with tooling and tool usage.-Scripted/automated tasks to increase productivity.-Worked with development and project managers to onboard new venues and products.-Supported change management by vetting changes raised by other teams to ensure no service impact in ELEKTRON.-Assumed the Recovery Manager role during service impacting or potentially service impacting events. Demonstrating strong analytical and problem solving skills, driving a path to resolution, balancing service restoration with root cause analysis, providing updates to upper management on the progress, establishing means of prevention in the future-Subject matter expert for TREP on my team.-Provided guidance to front line support groups.-Maintained a strong rapport with internal support teams and development teams. Show less

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  Mastercard

  Dec 2020 - now

  Responsible for Mastercard’s global Decision Management PlatformDeveloped training initiative to streamline the on boarding process for new team membersSupported the CI/CD pipeline utilizing Jenkins, git, and bitbucketEngaged and improved ITSM activities providing a feedback loop to appropriate teamsIncident Commander driving resolution and blameless post mortemsDeveloped close relationships with partner teams to enable an efficient workflow and knowledge sharing resulting in a more resilient platform as a whole Show less

  • Senior BizOps Engineer

    Oct 2022 - now

  • BizOps Engineer II

    Dec 2020 - Oct 2022