William Talbott

Experience

• 

  AT&T

  Sept 2009 - Feb 2017

  Led a team in customer support and human resources, focusing on employee safety and high performance.Developed site-specific designs, including network architecture, cabling, and project management plans.Trained new hires and external consultants, enabling rapid onboarding and productivity.Demonstrated strong problem-solving skills, effectively managing customer issues and driving quick resolutions. Delivered technical support, sales, and account management services, consistently achieving high customer satisfaction.Interpreted customer requirements swiftly and provided user-friendly solutions.Played a key role in securing new business and implementing new products, with a focus on continuous IT support.

  • ATS - Team Manager

    Jul 2014 - Feb 2017

  • CSS

    Sept 2009 - Jul 2014
• 

  The TJX Companies, Inc.

  May 2017 - Sept 2018

  Loss Prevention Agent

  Protected company assets, including personnel, property, and information, through diligent monitoring of key areas within the Distribution Center.Managed security protocols for shipping/receiving docks, trailer yards, alarm systems, access controls, and parking lots.Ensured compliance with fire and safety regulations, maintaining confidentiality and professionalism.

• 

  Premium Environmental Services

  Sept 2018 - Aug 2020

  Collaborate with Federal and State EPA and DOT regulators to ensure compliance with environmental standards.Manage hazardous and non-hazardous materials response operations, including waste disposal processes.Train and guide project managers and crews on remediation procedures for hazardous material releases.Handle confidential information with the utmost discretion, maintaining professionalism in all interactions.

  • Senior Project Manager

    Dec 2019 - Aug 2020

  • Project Manager

    Sept 2018 - Dec 2019
• 

  River City Wireless INC

  Aug 2020 - now

  Network Operations Engineer - Tier 2 & Internet Installation Manager

  Lead the initial triage, escalation, and resolution of network and RF-related issues, ensuring efficient communication with internal teams and vendors.Oversee the installation and configuration of internet services for residential and commercial clients, ensuring all installations meet company standards.Utilize network management, provisioning, and performance monitoring systems to identify and address network traffic flow issues and prevent component deterioration.Coordinate the scheduling and dispatching of field support personnel for on-site installations and repairs, providing technical guidance to ensure swift resolution of issues.Manage the input of accurate information into provisioning systems, ensuring proper alignment with billing and asset management systems.Draft and send outage notifications for high-risk network events, communicating effectively with regional managers and executives.Act as a technical lead during network outages, ensuring that appropriate resources are engaged and progress is maintained until full resolution.Adhere to internal SLAs and business metrics, ensuring all tasks are completed efficiently and effectively. Show less