Vijay Kumar Harikrishnan

Experience

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  Kwikon Gas Pvt. Ltd

  Nov 1999 - Mar 2006

  Production Coordinator

  Responsibilities:• Coordinate with production managers to plan, and schedule production activities• Distribute work orders to production line and schedule the completion date• Monitor progress of work in production line• Provide information on changes in processing methods received from manager and R&D • Maintain inventory of materials and spare parts needed to complete production • Preplan & coordinate with vendors for materials/spares before their shortage• Maintenance of employee attendance, leave, headcount, and attrition details on daily basis• Keep informed about the progress of production to the administration office on daily basis • To conduct R&D trial batches at manufacturing sites and inform the result to R&D dept • Negotiate with vendors in an acceptable manner, in case of conflicts• Applications Used: MS Excel, Outlook Express, AutoCAD, Pro/ENGINEER 2000i Achievements:• Worked with R&D department for testing the gas conversion kit performance on the steep Manimuthar Hills, Tirunelveli Show less

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  Movate

  Apr 2006 - Aug 2008

  Management Information System Coordinator

  NATURE OF JOB: MIS Coordinator• Prepare weekly and monthly reports as per the project requirement.• Assign reports to MIS Executives.• Prepare Shift Scheduling and approving leaves for the executives • Ensure accuracy and timeliness of reports• Prepare Management Quarterly PPT Slides.• Pull records from Casetracker on daily basis and analyzing the CSAT & Avaya reports.• Prepare Headcount Reports and updating the attrition on daily basis. • Handle and resolve management and client phone calls regarding MIS Reports.• Prepare KRA, and Client Reports weekly and monthly.• MOD activities on floor, during shortage of Team Leaders on the floor. • Applications Used: MS Excel, PowerPoint, CRM, Avaya, HRMS, Lotus Notes, HTML Achievements: • Designed HTML Tutorial “A Step-by-Step procedure to prepare various types of reports”.• Appreciations from Team Manager for volunteer support during crisis period. Show less

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  HCLTech

  Oct 2010 - Nov 2013

  Campaign Manager

  NATURE OF JOB: Ad Campaign ManagementResponsibilities: Ad Coordination and Project Management:- Worked closely with Sales, Advertisers, and Accounts teams.- Coordinating with Salesperson/Advertisers for insertion orders and ad creative.- Thoroughly test and QA all ads prior to launch on ad server.- Monitor performance of all active campaigns against goals.- Monthly billing and reconciliation, other financial reporting.- Managing inventory, investigating discrepancies, campaign optimization,- Focused on advertiser’s goals to deliver the ad on-time and its performance.- Handled more than 300 advertisers from different organizations.Ad Campaign Management:- Schedule and maintain ad campaigns using OAS Realmedia ad server.- Optimize campaigns to ensure full delivery and highest performance.- Adwords ‘Remarketing - Audience Extension Program’.- Provide various trend reports to sales/advertisers when needed.- Ad types used: 3rd party Ad Tag, JPG, Animated GIF, Flash, Rich Media Drop Down Ad, Page peel ad, Interstitial Ad etc.- Traffic and maintain ad campaigns, ensuring that deal terms are met including impressions count, start and end date, reporting requirements, etc.- Also have scheduled and maintained ad delivery using DFP ad server.Applications Used:- OAS 24/7 Real Media ad server, Adwords, AccelaWorks, Outlook, Photoshop, HTML , Lyris HQAchievements:- Conducted web ops training for new comers,- Six Sigma Yellow Belt certified for Zero error achievement. Show less

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  Infosys BPM

  Jun 2014 - Nov 2014

  Senior Process Specialist

  Senior Process Specialist Responsibilities: Troubleshooting website content and navigation from 47 different locales. Uploading the web promotion banners. Applications Used: - CQ 5.5, CQ 5.6, ATG etc.,

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  HCLTech

  Dec 2014 - Jul 2017

  Campaign Manager - Ad Operations

  NATURE OF JOB: AD Operations, handling end to end Project management for Campaign Management i.e.,> Ad Inventory Management > Ad Coordination > Ad Campaign Management > Optimization > Customized Reports > Screenshots > Billing & ReconciliationTEAM HANDLING : Organizing, decision-making, recruiting, training, supervision, monitoring, appraising, and reviewing job deliverables, process Improvement, determining process improvements, implementing changes, Inventory management, Billing.- Maintained positive relationship with sales department & client. - Troubleshooting ad related queries and general issues.- Helping team, how to send mails to clients in critical situations.- Troubleshoot & find root cause for client escalations occurring in web ops team.AD COORDINATION : Coordinate with Salesperson for insertion orders & creatives. - Update insertion orders in Ad inventory - Schedule & maintain publishers ad campaigns in ad server. - Monitor all online ad campaigns on daily basis.- Coordinate with sales team and optimize the ad campaigns. - Monthly billing and reconciliation & management finance reports. - Troubleshoot all creative issues from clients.EMAIL MANAGEMENT : Creating Emails as per client requirement and deploying the email to customers as per schedule. Adding sponsored Ad banners in enews. Have created Enewsletters, Breaking news, Alerts etc. Tools used: Lyris HQ, Hubspot, Zoho, MailChimp etc. DESIGNING : Ad Banner designing for client in Photoshop.Creating webinar videos for clients, preparing business video presentation etc.ACHIEVEMENTS : 1) Successfully handled production with zero error2) Six Sigma Yellow Belt certified for Zero error achievement.3) Kaizen Certification for providing new innovative ideas to avoid manual errors in process.SKILLS & TOOLS USED: 24/7 Media (Xaxis), DFP, Adbutler Hubspot, Lyris HQ Designing: Movavi, Photoshop Show less

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  IOPEX Technologies

  Jul 2017 - Feb 2019

  Team Manager - Ad Operations

  NATURE OF JOB: Team Management > Client Handling > Recruitment > Training Managed multiple projects. Handled projects based on Ad operation, Campaign management & Email Campaigns. Collaborated with clients to increase work volume and FTE's. Managed UAT (Post implementation testing) for process tools. Assisted in audits, & inspections related to process as needed. Conducted regular backup drills to prepare the team for crisis management. Managed bulk Adhoc requests from clients & delivering within TAT. Ensure all company policies & SOP are adhered to promote a healthy work environment for the team members & management.TEAM HANDLING & CLIENT MANAGEMENT: Managed weekly & monthly client meeting with multiple projects. Continuously monitored customer needs & ensure on-time delivery. Collaborate with team, optimize processes to meet targeted goals. Managing weekly client calls, smooth management of escalations. Giving attention to a time-sensitive projects. Analyze performance & quality standard reviews. Effective client communication and built good rapport. Managed projects which operated in different time zones. Identify process improvements opportunities to drive operational efficiencies as needed.TECHNICAL SKILLS : Designed training contents & materials for the team. Designed creative flyers for clients. Created video presentations for multiple clients. Advanced working knowledge of CRM tools and Ad Servers. Designed professional PowerPoint templates to save time & ensured compliance with company standards.RECRUITMENT & TRAINING: Monitored team attrition & conducted recruitment & hiring process. Trained around 50+ new analysts on Ad campaign management. Update team members with client feedback & updates. Trained leads how to design creative, professional presentationsSKILLS & TOOLS: Display Advertising, Email Campaigns, HTML, MS Excel, PowerPoint Show less

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  SPS Webtech

  Jun 2019 - Mar 2022

  Associate Manager

  Responsibilities: Team Handling > Client Management > Recruitment > TrainingTeam Management: • Responsible for the day-to-day activities and guidance to the team members. • Proven skills in team management, coaching and mentoring, • Oversee attendance, schedule adherence of the team members.• Monitor & improve productivity, quality of deliverables.• One-on-one meetings with team members for better insight and employee experience.• Manage conflicts by addressing all versions of issue.• Coach team members and provide technical training for team members.• Ability to multitask and prioritize tasks effectively.• Ability to develop a strong relationship with team members and clients.• Good analytic skills, advanced Excel, Reporting skills and MS Word knowledgeClient Management: • Accountable for daily client review meetings and showcase process status.• Update the daily progress to client and acknowledge new tasks.• Convey management on daily client meetings with MOM’s and keep them in loop.• Focus on the clients expectations in detail and drive the process accordingly• Convey new updates to the team and make sure the same adhered• Maintain good rapport with clientsDesigning: • Good working knowledge in Photoshop, Video Editing (Movavi), Powerpoint presentation etc• Attention to details of client instructions and update the team accordingly. Show less

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  ITrend Solution

  Aug 2022 - now

  Senior Manager

  Responsibilities: People Management > Digital Marketing > Recruitment • Work closely with management and digital advertising team to improve sales. • Inventory Management - tracking stock levels and the movement of goods.• Conduct regular client meetings and provide process improvements, • Content management - Manage listings, Graphic designing team • Oversee competitors and suggest updates in listings to improve sales. • Review product listings and provide suggestions based on design & content perspective.• Organize meetings with sourcing team for better understanding of product• Reports: Generate trend reports provide insights, strategies to team to improve sales• Team Management: Manage attendance, adherence, team member conflicts.• Working with the team members and implement new ideas into the system. Show less